Job Description

Staff4Me is looking for a dedicated and skilled T3 Engineer to join our technical support team. In this role, you will provide expert-level support for escalated technical issues, ensuring that our clients receive prompt and effective solutions. You will collaborate closely with Tier 2 engineers, vendors, and other stakeholders to troubleshoot complex problems and implement new technologies.

Responsibilities

Provide real-time assistance to Tier 2 engineers and PNOCs, handling escalated calls and technical issues.
Troubleshoot and resolve outstanding issues, coordinating with properties and recommending technician visits as necessary.
Manage circuit cutovers, ensuring that all IP blocks are properly configured and receiving adequate bandwidth.
Work with vendors to configure devices for new circuits and assist with cable runs to core switches.
Implement and troubleshoot PMS and portal page functionalities, including access code creation.
Conduct wifi surveys and troubleshoot issues related to third-party vendors, including conference services and payment systems.
Manage repeat dispatches for unresolved PNOC cases, ensuring that problems are thoroughly addressed.
Provide data analysis and correlation to identify faults in both wired and wireless production infrastructure.
Collaborate with engineering and logistics teams as well as third-party vendors for the integration of new equipment and technologies.

Requirements

Experience as a Tier 3 Engineer or in a similar technical support role.
Strong troubleshooting skills and knowledge of network infrastructure.
Preferred certifications related to network technologies (e.g., Ruckus certifications like RIXCI, RAZSA).
Excellent communication and problem-solving skills.
Ability to work independently as well as collaboratively in a team environment.
Experience with circuit configurations, PMS systems, and third-party service integration is a plus.

Benefits

-Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.