Systems Technician

Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an exciting opportunity available for a Systems Technician to join its Internal Technical Services team. The Internal Technical Services team is the first line in assisting Wolfram employees with hardware assembly, repair, deployment and upkeep of company-provided materials.

This is an onsite position, working first shift Monday–Friday. Additionally, a clear employment verification and background check will be required for this role.

Responsibilities

• Working with and assisting end users, including executive staff
• Gathering details and troubleshooting in a friendly and creative environment
• Maintaining and building upon documentation for both user and internal company reference
• Maintaining a polite, respectful and versatile demeanor

Qualifications

• Working knowledge of Windows and macOS systems
• Must have strong attention to detail
• Must have critical-thinking and problem-solving abilities
• Must be a confident and effective communicator, both in person and virtually
• Must be able to give and receive instructions regarding troubleshooting tech-related problems, from the simplest to the most complex of issues
• Background in customer service and/or IT support
• Basic understanding of Linux systems is preferred

Location: On-site in Champaign, Illinois, USA
Job type: Full time (40 hours per week)/Permanent
Reporting to: Manager, Internal Technical Services
Salary (for eligible candidates residing in the United States): The salary for this position is $45,000 per year.
Benefits (for eligible candidates residing in the United States): Medical, vision and dental insurance with partial employer contributions; a life insurance policy; an employee assistance program; a generous PTO policy based on years of service; 12 paid holidays per calendar year; a 401(k) plan with employer matching; short-term disability; long-term disability; tuition reimbursement/professional development assistance; etc.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.

Wolfram is dedicated to building diverse teams and an inclusive company culture. For this reason, we are asking candidates based in the United States to voluntarily self-identify through a few demographic questions. You will be prompted to answer these questions on the next page after submitting your application. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Wolfram.