Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Job Duties and Responsibilities:

Perform application installations, upgrades, and product maintenance for existing customers.
Troubleshoot application upgrade issues, problem analysis, diagnosis and remediation including critical events.
Create and maintain upgrade-documentation and processes.
Build strong positive relationships with the customer and project team members.
Planning, prioritizing, and executing assignments within deadlines.
Coordinates and drives compliance with change control policies and processes.

Knowledge, Skills and Abilities

The following skills or knowledge are beneficial to the success of this role:

Strong Knowledge and experience with Windows operating systems and SQL Server (including Windows / SQL permissions, Windows Clustering, SQL Server AlwaysOn, and SQL code / queries).
Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.
Excellent communication skills.
Strong problem solving skills.
Well organized, detail oriented, self starter, able to work independently.
Working knowledge of VMWare and Active Directory.
Must demonstrate the ability to learn and communicate new technologies.
Knowledge of the software and hardware implementation methodology.
Ability to identify best solutions to discovered problems or deficiencies.

Education:

BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience.
Microsoft AZ-900 Certification is recommended.

Requirements

Ability to communicate with all levels of staff and management.
Ability to explain technical terms to non-technical individuals.
Will require nighttime work at times to perform application upgrades in a production environment.
Experience: Typically requires a minimum of 2 to 3 years of related experience.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

[email protected]

Systems Engineer (Windows clustering, SQL)

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