Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Ready to take your IT career to the next level in Brisbane? We're on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.

What is the role

Based in our Brisbane office, the role is a full-time (38 hours) Monday to Friday, and with on-call required.

The primary role for the Systems Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

Duties and responsibilities for the role may include but are not limited to the following:

Provide remote and onsite support for client environments
Test, diagnose, repair, configure, and upgrade hardware and IT equipment
Troubleshoot and resolve hardware, software, and network issues
Work with clients to understand technical needs and requirements
Maintain environments to ensure performance, reliability, security, and privacy
Assist with technology recommendations and solution design documentation
Act as an escalation point for junior team members
Monitor system logs, create incident tasks, and respond to issues to meet SLAs
Liaise with vendors when required
Ensure equipment configurations and error logs meet specifications
Maintain and update technical procedures and system documentation
Improve and automate technical processes where possible
Stay current with relevant technologies through ongoing learning
Accurately document daily activity in the required time‑sheeting system
Participate in the on‑call roster as needed

Who we are looking for

3 years of experience in Systems Administration or similar
Strong hardware, OS, installation, configuration, and troubleshooting skills
Experienced with Active Directory, Microsoft 365, Intune (MS‑900 valued)
Solid networking knowledge: DNS, routing, VLANs, VPNs
Hands‑on experience with networks, security appliances, and enterprise environments
Skills across Windows Server, Group Policy, Exchange, O365, virtualization, cloud, and IT security
Familiar with backup tools: Datto, Veeam, ShadowProtect
Delivered small–medium projects: migrations, upgrades, office moves
Strong problem-solving, communication, and documentation skills
Team-oriented with good time management and client-focused mindset
Certifications from Cisco, Microsoft (MS‑900/AZ‑900/SC‑900), VMware, Veeam, Fortinet, or Sophos are an advantage
ITIL V4 and Sophos/Fortinet experience desirable

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Lunches and snacks provided
Comprehensive Employer Assistance Program

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

Systems Engineer

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