Systems Engineer

What is the role 

The primary role for the Systems Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

Duties and Responsibilities

• Providing remote and onsite support for client environments
• Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment in client environments
• Troubleshooting, analyzing, and identifying hardware and network system faults, evaluate alternative solutions, determine and implement the solution process
• Working with clients to understand technical requirements across the business
• Maintaining client environments in ways that optimize performance and reliability 
• Ensuring the security and privacy of client systems and information
• Recommending and assisting with the selection of relevant technologies and products for projects 
• Developing high level and low-level design documentation
• Acting as an escalation point and aiding more junior members of the team 
• Monitoring and reviewing daily logs and creating incident tasks where action is required
• Responding to incidences and assigned problems to meet SLA requirements
• Liaising with vendors if required
• Ensuring equipment configuration, error logs and code levels are within set specifications
• Developing and maintaining technical procedure and system documentation for the supported architectures
• Proactively improving and automating technical procedures
• Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
• Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner
• Participating in an on-call roster as required
• Other related duties as required

Who we are looking for 

• L3 Systems Engineer experience 
• A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing and preventive maintenance
• Experience in implementing and troubleshooting leading edge technology solutions 
• Proven experience delivering multiple small-to-medium sized projects - e.g. migrations, upgrades, office moves etc.
• Technical knowledge of Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualization technologies.
• Practical knowledge of TCP/IP, Cloud Technologies, and IT security
• Solid experience in managing networks and security appliances, ideally in an enterprise environment
• Proven experience with Routing & Switching and VPN technologies
• Good documentation skills 
• Mid-level Industry qualifications from key vendor partners including Fortinet, Cisco, Sophos, Microsoft, VMware, Symantec and/or Citrix 
• Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people
• Good written communication skills
• Must be able to work as part of a team
• Ability to problem solve and think both logically and laterally
• The ability to apply good time management discipline and work under pressure 
• Client focused attitude
• Strong willingness to learn and pass on knowledge
• Certifications in O365, MS Security, Azure, Meraki, Cisco, ITIL would be highly regarded 

What we offer 

• A friendly team environment with a strong technical support network 

• Broad range of options for training and developing your IT skills 

• Opportunity to work with the IT industry's latest technologies 

• Internal career growth for high performers and IT super-stars 

• Cost price on products from our suppliers 

• Lunches and snacks provided 

• Comprehensive Employer Assistance Program

Note: Offers are subject to a valid WWCC & Police Check. Also, evidence of current flu and COVID-19 Vaccinations.

What we do 

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are 

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.

We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.

 #LI-SA2