DroneShield is seeking a Systems Engineer with relevant experience to join the team in Warrenton, Virginia. The position will report to the Vice President of Sales. It represents an exceptional opportunity for a result-driven individual to perform a critical role in a fast growing market. This role includes sales demonstrations and technical problem solving, focused on customization, delivery and support to the end customer.
Responsibilities, Duties and Expectations
- Collaborate with the sales team providing support in customer technical engagement, reviewing system architectures and quotations for technical accuracy.
- Serve as a primary customer interface for accounts from ordering through to installation, maintenance, and ongoing support.
- Support new product development projects by serving as an interface between the client and engineering teams.
- Engage with customers on technical feedback, feeding back to the engineering team and working with them on meeting customer expectations.
- Collaborate with stakeholders and subject matter experts from a variety of backgrounds.
- Serve as the bridge between end customer or user and the engineering team to ensure that customer requirements are understood and met.
- Develop and maintain documentation of DroneShield systems to ensure continual operation and system improvements over time.
- Conduct engineering investigation and analysis to resolve technical issues with limited support .
Establish and maintain close relationships with internal and external stakeholders and customers.
Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds.
- Demonstrates excellence within a Defense or high-engineering environment.
- Previous experience working in the Defense, Aerospace, or Public Safety industries is highly favorable.
- Experience in a Systems/ Sales/ Solutions Engineering role, providing technical support directly to customers and managing projects with engineering teams.
- Knowledge in a range of engineering fields.
- Experience in testing of complex systems.
- Experience in integration of multi-disciplinary engineering projects.
- Experience with networked devices, telecommunications, radio frequency, electronic warfare and/or machine learning/ artificial intelligence systems is highly regarded.
- BS degree in relevant Engineering discipline (Communications, Computer, Electronics, Mechanical or equivalent), similar technical field of study or equivalent practical experience.
- Qualification or experience in Sales/ Marketing or customer support is highly regarded.
- Experience in Linux environment with networked devices is highly regarded.
- Coding experience is highly regarded (Python, Ruby, Go, C++ and/ or Javascript ideal).
All your information will be kept confidential according to EEO guidelines.
