Systems Design Consultant (Customer Solutions)

AI overview

This role allows you to guide customers through complex HVAC design decisions by helping them understand trade-offs and choices tailored to their unique needs.

About Alpine

Alpine Home Air Products helps customers make confident, well-designed HVAC decisions. Through our Blueridge brand, we offer one of the most comprehensive mini-split product lines available and take a design-first approach to solving real-world comfort challenges.

We believe great systems come from understanding people, spaces, constraints, and trade-offs — not from pushing products or following scripts.

About the Role

We are hiring Systems Design Consultants for people who enjoy thinking through complex decisions and helping others arrive at solutions that genuinely fit their needs.

In this role, you’ll work directly with customers to understand how their space is used, what matters most to them, and what constraints they’re working within. You’ll design multiple system approaches, explain trade-offs clearly, and guide customers toward decisions they feel confident about.

You will not be responsible for closing sales; your responsibility is the quality of the design and clarity of the recommendation.

This role is ideal for someone who enjoys discovery, reasoning, and meaningful conversations — and who finds satisfaction in helping people make better decisions.

What You Will Do

  • Lead scheduled, consultative conversations with customers (phone or video)
  • Ask thoughtful questions to understand usage patterns, priorities, and constraints
  • Design 2–3 intentional system approaches rather than a single “answer”
  • Explain trade-offs between comfort, efficiency, cost, aesthetics, reliability, and installation complexity
  • Recommend a best-fit solution based on customer values, not price alone
  • Produce a clear, structured design summary for the Sales team to finalize the order
  • Act as a calm, trusted guide through a complex, high-stakes decision

How the Work Feels

You’ll likely enjoy this role if you like:

  • Turning complexity into clarity
  • Reasoning through constraints and trade-offs
  • Designing choices instead of following scripts
  • Explaining why an option makes sense
  • Using modern tools (including AI) to learn faster and think more clearly
  • Helping people feel confident rather than rushed

This role rewards curiosity, judgment, and clear thinking.

Key Focus Areas

Discovery & Understanding

  • How a space is actually used (not just its size)
  • Comfort vs. cost priorities
  • Noise sensitivity, aesthetics, and layout considerations
  • Installation realities and future flexibility

Design Thinking

  • Creating multiple viable system approaches (comfort-focused, balanced, budget-conscious)
  • Ensuring each option is intentional, realistic, and easy to compare
  • Identifying risks or constraints early

Decision Guidance

  • Explaining what each option offers — and what it gives up
  • Helping customers articulate what matters most to them
  • Making trade-offs feel understandable and empowering

A Strong Fit if You

  • Are naturally curious and tend to ask why things work the way they do
  • Think in systems and trade-offs rather than single “right answers”
  • Enjoy reasoning through ambiguity and designing options
  • Use AI or modern tools regularly to explore ideas, learn quickly, and improve your thinking
  • Like turning messy, real-world information into clear, understandable choices
  • Enjoy learning new domains deeply and teaching yourself what you don’t yet know
  • Build trust through listening, thoughtful questions, and clear explanations
  • Prefer collaborative problem-solving over transactional interactions
  • Care about the long-term success of the person you’re helping, not just the immediate outcome

Background & Experience

  • Experience in consulting, systems design, technical advising, architecture, engineering, building science, or other analytical fields is a plus
  • HVAC experience is helpful but not required
  • Strong reasoning ability, communication skills, and a learning mindset matter more than industry background

What Success Looks Like

  • Customers say: “That finally makes sense.”
  • Design handoffs are clear, well-reasoned, and easy to act on
  • Fewer misunderstandings, revisions, and downstream issues
  • Higher customer confidence, trust, and satisfaction
  • Decisions driven by fit and understanding, not confusion

Compensation

  • Base salary: $95,000–$120,000, depending on experience and fit
  • Performance bonus tied to design quality and customer outcomes
  • No commission or sales quotas

What This Role Matters

Most companies sell HVAC equipment.
We help people design systems.

If you’re energized by understanding problems deeply, explaining trade-offs clearly, building trust through insight, and using modern tools to think better — this role was built for you.

Benefits

  • Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
  • Paid educational and professional development training
  • Work-from-home (remote)
  • All computer equipment will be provided

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

  1. Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
  2. Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
  3. Prioritizes a harmonious win for customers, team members, the company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com

Perks & Benefits Extracted with AI

  • Education Stipend: Paid educational and professional development training
  • Health Insurance: Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
  • Remote-Friendly: Work-from-home (remote)

You have unique abilities. Apply them at our high-growth company. ABOUT ALPINE At Alpine, everybody wins. Our objective is to create great experiences for our customers, vendors and employees. We help our employees develop their careers and do the work that best suits their talents and interests.VisionWe are working to become the easiest to use and most loved provider of heating and cooling products and services for everyday homeowners nationwide. Google has awarded us a Trusted Store rating higher than anyone in our industry, and we are making continuous improvements daily. We’re proud of our mission, and excited to continually offer more value for customers, employees and partners.ValuesWe have ten company values and make business decisions based on these values. Value number one is “We choose to have everyone win”. We want our customers to have a shopping experience that’s so good they say “wow!” and tell someone. And we want our employees and team members to say “wow!” too. Apply for one of our open positions and come talk to us to learn about our ten values and the benefits of working in our value driven organization.InnovationWe are an innovative company that has pioneered many industry firsts:2002 - first ever ecommerce HVAC store2003 - first HVAC online shopping configurator2004 - first national HVAC referral network of installing contractors2005 - first of its kind automated performance based pay system for phone sales2011 - first and only online HVAC operating cost calculator2013 - first and only HVAC photo-to-quote app2014 - filed patent for better way to assist customers with sales & service needs2015 - first eCommerce bundling of local services + products: EasyHVAC.comBENEFITSDo work you loveIt’s our belief that at work you should have the opportunity to use your unique abilities, and not worry about your weaknesses. We strive to learn about your strengths and enthusiasms and align you with work that feels like a great fit. When this happens, you can experience flow, growth and fulfillment at work.Game-changing contributionWe are not business as usual, we are changing a multi-billion dollar industry. Be a part of a fast growing technology company that’s helping tens of thousands of homeowners save time and money. We’re helping homeowners across the country every day avoid the hassle and expense of out-of-date conventional HVAC solutions. Gain SharingAll full-time employees enjoy a monthly bonus based on company year-over-year revenue growth. Your total contributions to helping the company grow are appreciated and recognized.Holidays and PTOEnjoy paid holidays and paid vacation time. Conveniently view and request time off in an easy to use app.401KAll employees are offered a retirement savings program, with Alpine contributing 50% of every dollar you save (up to 2% of your income). Health BenefitAlpine is pleased to offer group health insurance plus a health savings account (HSA) to all full-time employees. Use your company funded HSA to pay for out-of-pocket medical, dental and vision expenses of your choice.Commuter BenefitAlpine offers employees a pre-tax commuter benefit to help you cut down on your commuting costs, which can save you up to 40%. You decide how you want to receive the benefit including credit card, transit passes and more. OFFICEChoose your desk at our beautiful, bright loft office in Lincoln Park. We are near great coffee shops and restaurants on Armitage and Clybourn. ComfortableNoise blocking technology means a quieter open office workspace.Snacks, Beverages and a Nap Room!Coffee, snacks and a nap room will keep you energized throughout the day. In the late afternoon we open our Blueridge beer tap. Positive EnvironmentEnjoy working in a positive, optimistic high-growth and results-oriented work environment. Blueridge BrandHomeowners love our proprietary brand of air conditioning equipment called Blueridge. Blueridge is a brand you can be proud to represent and grow. Customer’s give our brand top ratings, and our Blueridge YouTube videos have millions of views.Easy HVACEasy HVAC is Alpine’s newest high-tech, low-friction way to help homeowners get their new HVAC equipment professionally installed. Homeowner’s use their mobile device camera to show us their home while having a conversation with us. We then design their new HVAC system, ship it to them, present them with professional installation options and oversee the whole project until complete customer satisfaction. This is a revolutionary new way of doing business in the HVAC industry and gives our company a great growth opportunity.FOUNDERSAndrew Arthurs, Founder and CEOAndrew Arthurs is CEO and Founder of the first HVAC eCommerce retailer in the US, Alpine Home Air Products, founded in 2002. He is an innovator, first and foremost, and enjoys collaborating with intelligent creative people. Karen Tovey, Co-founder and COOKaren Tovey has helped grow the company since its inception. She works to develop the team at Alpine and pushes the boundaries for what the team can achieve. She values each employee for the unique skills and abilities they bring to their particular roles within the company. Address1901 N Clybourn Ave, Suite 200Chicago, IL 60614800-865-5931

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Salary
$95,000 – $120,000 per year
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