Reports To: IT Lead, Operations Manager, or Director of Technology
About the Opportunity
Our staffing agency is recruiting on behalf of a leading marketing organization for a Systems Administrator responsible for managing user access, platform logins, digital systems, and day‑to‑day operational technology that supports B2C marketing activities. This role ensures that internal teams and external users have secure, reliable access to the tools and portals essential for campaign execution and customer engagement.
Key Responsibilities
- Manage user accounts, permissions, and access controls across client portals, marketing platforms, and internal systems.
- Administer and maintain digital platforms used for B2C engagement, including login management, troubleshooting access issues, and ensuring system uptime.
- Monitor system performance, identify issues, and coordinate timely resolutions to minimize disruptions.
- Maintain documentation for system configurations, access protocols, and platform workflows.
- Collaborate with marketing, operations, and client services teams to support platform needs and ensure smooth user experiences.
- Coordinate with third‑party vendors and platform providers for escalations, updates, and system enhancements.
- Support data integrity efforts, including backups, user audits, and compliance with security standards.
- Assist with onboarding and offboarding processes by managing user setup, permissions, and system access.
- Participate in system upgrades, integrations, and process improvements to enhance operational efficiency.
Requirements
- 3–5+ years of experience in systems administration, platform administration, or digital operations.
- Strong understanding of user access management, authentication protocols, and system permissions.
- Experience supporting cloud‑based platforms, SaaS tools, or marketing technology systems.
- Ability to troubleshoot login issues, system errors, and user access problems.
- Strong communication skills and the ability to support both technical and non‑technical teams.
- Familiarity with security best practices and data protection standards.
Preferred Qualifications
- Experience in a marketing agency or B2C‑focused environment.
- Exposure to CRM, customer portals, analytics dashboards, or MarTech platforms (e.g., HubSpot, Salesforce, Adobe Experience Cloud).
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Administrator.
- Experience with SSO, MFA, or identity management tools.
Core Competencies
- Problem‑solving and analytical thinking
- Attention to detail and accuracy
- Clear communication and cross‑team collaboration
- Customer‑centric mindset
- Ability to manage multiple systems and priorities
- Adaptability in fast‑paced environments
