You will be responsible for the continuous operational integrity of the The Client group’s system infrastructure, including the reservations system.
Field of activity 1: Support level 2 and 3
- Provide level 2 and 3 expertise support to users, in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).
- Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
- Participate in the Out of Hours support rota for IT Emergencies and System alerts.
Deliverables :
- Treatment of tickets
- Documentation on new given subjects
- Acceptable SLA respected
Field of activity 2: Systems Management
- To be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.
- To participate in the animation and definition of the system resources required by the applications, the consumption of system resources and plan their development in collaboration with suppliers and editors.
- To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging, office automation, disk storage, networks, backups, databases etc).
- To be responsible for the reservation system for providing responsive, professional & high quality, 2nd line technical IT support and customer.
- Ensure the associated documentary formalism (technical specifications, operating procedures)
Deliverables :
- Updated BAU and projects documentation
- Optimising current processeses
- SLA on tickets
Field of activity 3: incident management Missions
- Manage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and/or crisis.
Deliverables :
- Documentation to update next an incident in order to progress for next time resolution
Field of activity 4: Stakeholder relations Missions
- To manage internal or external partners in the context of deployment projects, continuous improvement actions, and skills transfer to the Service Desk as and when required.
Deliverables :
- Become more and more autonomous for solving Systems request
Essential :
- Minimum of 3 years of university level education
- At least 3 years of relevant experience required
- Computer and Server administration education, network
- Autonomous, organized, methodical, rigorous, analytical and good interpersonal skills.
- Good command of written and spoken English language
- Valid Passport / International Travel documents
- Ability to travel between business locations in the UK and France
Desirable :
- Good command of written and spoken French language
- Cyber security knowledge
- Full driving license
Technical skills :
- Proficient in managing various operating systems: Windows 11, Windows 2016/2022 and Linux RedHat
- Proven experience in Microsoft Exchange and Microsoft 365 platform
- Experience with VMware and Citrix Virtual Agents and Desktop
- Experience with cloud technologies (GCP, AWS or Azure)
- Knowledge of the following Infrastructure and tools: SAN (Storage Area Networks), server hardware, PowerShell and Linux shell scripting
- Knowledge of database technologies such as SQL, MySQL, Sybase
- Experience with system monitoring and supervision tools such as Centreon Nagios
- Experience with data backup and disaster recovery solutions, ideally Veeam.
Soft Skills :
- Ability to collaborate with others or work independently
- Good communication skills
- Customer orientated
- Be able to work well under pressure
- Able to work to deadlines
- Good problem solving and analytical skills
- Prioritise tasks while remaining flexible to changing workload
All our positions are open to people with disabilities
