Systems Administrator at Axogen

Axogen is committed to building and maintaining a strong and gratifying company culture that fosters professional growth. Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process. Most benefits are effective on day one!

Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status.

Why you’ll love working at Axogen:

Friendly, open, and fun team culture that values unique perspectives
Company-wide dedication to profoundly impacting patients’ lives
Comprehensive, high-quality benefits package effective on date of hire
Educational assistance available for all employees
Matching 401(k) retirement plan
Paid holidays, including floating holidays, to be used at your discretion
Employee Stock Purchase Plan
Referral incentive program

Axogen Mission and Business Purpose

Our business purpose is to restore health and improve quality of life by making restoration of peripheral nerve function an expected standard of care. We aim to lead the markets we serve by always requiring the solutions we offer patients and caregivers provide an improved benefit-to-risk profile as compared to existing standards of care. To ensure we deliver improved benefit-to-risk solutions, we will guide and expect the market and design requirement specifications underlying our engineering, business development, and clinical research activities, objectively target advancements in standards of care.

Job Summary of the Systems Administrator

The Systems Administrator will support the efficiency, stability, and delivery of Axogen’s enterprise applications at the new biologics processing center in Vandalia, Ohio. This role will focus on providing backend and end-user support, assisting with application maintenance, server and endpoint configuration, and contributing to system documentation in a fast-paced enterprise environment. This person will have a strong understanding of IT support practices and be proactive in delivering excellent service and operational support to our business partners.

Requirements of the Systems Administrator

Bachelor’s degree in Computer Science or similar and minimum 5 years of relevant experience as an IT business analyst, systems administrator, or similar field.
In lieu of a bachelor’s degree, equivalent combination of education and related experience will be required i.e.
- Associate degree with a minimum of 7 years of experience.
- High school diploma with a minimum of 9 years of experience.
Life sciences and/or pharmaceutical industry and/or quality management environment experience or knowledge preferred.
Experience with Intune management principles and service desk level 3 escalation support highly desired.
Ability to analyze, diagnose, replicate, troubleshoot, and resolve complex technical issues.
Ability to operate independently, track and report progress, and recommend optimal approaches to business problems.
Manage multiple projects and priorities and operate with poise under pressure.
Proactive, action-oriented, and able to push forward in ambiguous environments.
Demonstrated ability to work independently and within a collaborative multifunctional team environment.
Exceptional communication skills, team attitude, and a core goal of operational excellence.

Responsibilities of the Systems Administrator

The specific duties of the Systems Administrator include but are not limited to:

Supports administration of Active Directory, Windows Server, and Windows Desktop environments under the guidance of senior staff.
Assists with the lifecycle management of servers and workstation hardware, including deployment, OS updates, patching, and basic security configurations.
Provide hands on operational and deskside support for escalated service desk requests.
Supports internal enterprise applications: (Life sciences manufacturing systems, environmental monitoring systems, clinical operations application suite like Veeva, Donor management systems etc.).
Collaborates with process owners and stakeholders on continuous improvement projects in order to implement new systems and/or optimize existing systems in terms of performance, functionality and data integrity.
Assists in root cause analysis for application-related issues and supports the implementation of corrective actions.
Contributes to the design of architecture, features, and enhancements.
Coordinates with vendors and business teams to prioritize upcoming fixes and patches, conduct periodic reviews, manages alerts and reporting of systems, implements additional monitoring tools and actively reviews dashboards and reports.
Communicate effectively and consistently with system stakeholders and users at all levels about issues and requests.
Helps to gather business requirements, create documentation including leading design sessions for new implementations or optimizations of business processes, operations, and process flows.
Performs data inquiries, extracts, reports, and creates documentation in support of operations, customer support and system integrity.
Automates workflows using tools like Microsoft PowerAutomate, Microsoft Flow, and Powershell.
Supports training efforts by helping to communicate system changes or procedures to impacted departments.
Helps identify and resolve basic system or procedural issues and escalates complex issues to senior IT leaders and to other departments such as operations, manufacturing and quality.

Location

913 Industrial Park Dr, Vandalia, OH 45377

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Benefits/Compensation

This position is eligible for an annual bonus.

Benefits offered for this position include Health, Dental, Vision, Matching 401K, Paid Time Off, 9 Paid Holidays + 3 Floating Holidays, Dependent Care Flexible Spending Accounts, Medical Flexible Spending Accounts, Tuition Reimbursement, Paid Parental Leave, Paid Caregiver Leave, Basic Life Insurance, Supplemental Life Insurance, Employee Stock Purchase Plan, and Disability Insurance, as described in more detail in summary plan descriptions.

Salary Range

$74,307—$92,883 USD

Axogen follows healthcare system guidelines with respect to credentialing, vaccinations and other employment/compliance related requirements, as well as CDC guidance. Axogen reserves the right to amend its policies from time to time in its sole discretion.

Systems Administrator

This job is no longer available