Brightspeed has an exciting opportunity for a System Support Manager – Engineering & Construction Applications to join our rapidly growing team! As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.

As System Support Manager, Engineering & Construction Applications, your responsibilities will include:

Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases
Ability to perform RCA (Root Cause Analysis) post system outage
Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption
Present program updates/status to leadership and stakeholders
Ability to prioritize system enhancements request
Work closely with system access team and SOX compliance related reporting

WHAT IT TAKES TO CATCH OUR EYE:

Bachelor's in network technology/engineering or relevant professional experience
7 years’ experience with Telecom industry, Network systems, Driving software development lifecycle and Technical Project Management
Experience with IT systems requirements & development, agile processes, end to end & UAT testing
Application specific experience: IQGeo, AutoCAD, MicroStation
UI/UX - JavaScript, React JS · Experience with data visualization tools (Power Platform, Big Query or Data Lake)
Experience with PL/SQL development specific to PostgreSQL, Oracle and MySQL databases
Demonstrated experience in crisis management
Firm grasp of networking concepts including Fiber and PON networks
Ability to understand and explain complex technical information
Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions
Program/Project Management experience
Ability to work successfully in both a team environment and independently
Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team

BONUS POINTS FOR:

Master’s degree
Experience with scripting languages such as Python and UNIX
PMP Certification
Application specific experience: TIRKS, WFMT, DataNet, CDMMS, ARMOR, Sitetracker, Salesforce, Optius/Oden, Omnivue, TNMS, E2

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

System Support Manager-Engineering & Construction Applications