Startup Jobs
Post a Job
Veeam Software

System Reliability Engineer

San José , Costa Rica

AI overview

Ensure the reliability, performance, and security of Veeam’s Microsoft 365 and identity platforms while managing hybrid environments and driving automation initiatives.

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

We are seeking a System Reliability Engineer to join our Infrastructure Support and Engineering team. In this role, you will be responsible for ensuring the reliability, performance, and security of Veeam’s Microsoft 365 and identity platforms. You’ll manage hybrid environments, support complex implementations, and serve as a trusted escalation point for critical services such as Exchange, Teams, SharePoint, and Entra ID. This position offers the opportunity to work on enterprise-scale cloud systems, drive automation initiatives, and collaborate closely with global IT and infrastructure teams.

What You’ll Do

  • Administer and support the entire suite of Microsoft 365 services across the organization (Exchange Online, Teams, SharePoint, Power Automate, etc.) 
  • Manage and maintain a hybrid mail environment, including on-premises Exchange and Exchange Online 
  • Administer Single Sign-On (SSO) and Identity Management based on Microsoft Entra ID
  • Configure and maintain Conditional Access, MFA, Enterprise Applications, and related Entra ID services 
  • Serve as an escalation point and provide Level 3 technical support for services in responsible area 
  • Participate in IT infrastructure and system implementation projects 
  • Monitor and respond to infrastructure and service alerts, managing incidents from detection to resolution 
  • Create, update, and maintain technical documentation, procedures, and knowledge base articles

What You’ll Bring

  • Self-sufficient, proactive and result oriented
  • Strong verbal and written communication skills with the flexibility to explain complex topics in a manner suitable for audiences with varying levels of technical expertise
  • Broad understanding of the Microsoft ecosystem and cloud technologies
  • 3+ years of hands-on experience administering Microsoft Entra ID / Azure AD, including Conditional Access, MFA, and Entra ID applications 
  • 3+ years of experience administering and troubleshooting various Microsoft 365 services (Teams, SharePoint, Power Automate) 
  • 3+ years of solid experience managing Microsoft Exchange (both on-premises and Exchange Online) 
  • Proficiency in PowerShell scripting and use of Microsoft Graph API for automation and reporting 
  • Strong understanding of authentication and authorization protocols (SAML, OAuth, OpenID Connect)
  • Solid knowledge of the OSI model, network traffic fundamentals, and troubleshooting techniques

Bonus Skills

  • Experience migrating on-premises services to Microsoft 365 or Azure and managing hybrid environments
  • Experience administering and troubleshooting Active Directory and Windows Server in multi-domain environments
  • Familiarity with other cloud platforms such as AWS or Google Cloud Platform (GCP)

What You’ll Get

  • Two weeks of paid vacation, plus 3 global VeeaMe Days for self-care
  • Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
  • Medical, dental, and vision coverage fully funded for employees and dependents
  • Mental health support, therapy sessions, and virtual care via SupportLinc EAP
  • Retirement and social security contributions through Costa Rica’s statutory programs
  • Life insurance equal to 24x monthly salary, plus disability and funeral coverage
  • Daily cafeteria subsidy
  • Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: The position is based in San Jose, Costa Rica. Please be advised that if the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application for this position. All applications must be submitted in English.

#LI-FT1

#LI-REMOTE

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Perks & Benefits Extracted with AI

  • Health Insurance: Medical, dental, and vision coverage fully funded for employees and dependents
  • Learning Budget: Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
  • Other Benefit: Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
  • Paid Parental Leave: Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
  • Paid Time Off: Two weeks of paid vacation, plus 3 global VeeaMe Days for self-care
  • Wellness Stipend: Mental health support, therapy sessions, and virtual care via SupportLinc EAP
Veeam Software

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.  The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Website LinkedIn
View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Reliability Engineer Q&A's
Report this job
Apply for this job