System & process specialist

In 2021, Vattenfall Customer Service Nordic received an award from the trade union Unionen for Sweden's most LGBTQ-friendly workplace. We know that a good working atmosphere, first-class customer experience and innovative thinking are based on the fact that we all complement each other. With us, you can proudly be yourself! 

Vattenfall Customer Service Nordic is Great Place to Work® certified. The certificate is based on a personnel survey in the dimensions of credibility, respect, justice, pride and friendship. 

Do you want to be involved in creating a high-quality customer experience for Vattenfall's customers?  

In Vattenfall's Customer Service Nordic Finland unit, we are comprehensively responsible for Vattenfall's customer service processes for the entire customer lifecycle. 

We are now looking for a System & process specialist for our team for a fixed-term employment relationship until 30 June 2026. 

One of our most important tasks is that Vattenfall's customer service processes work and develop with the changing operating environment, meeting the needs of our customers.  

This position: 

You will work in a team of energy sector experts maintaining and developing our customer service processes. Your main responsibilities include the message handling process, internal and external partner management and ensuring operational excellence. 

Key responsibilities: 

• Process management and development 
• Co-operation with partners to ensure operational excellence 
• Handling of privacy and GDPR related incidents 
• Coordination of datahub message related error handling 

To succeed in this position: 

• You are proactive and customer-oriented. 
• You have Bachelor’s or Master’s degree in a relevant field. 
• You have a systematic working style and are solution-oriented. 
• You finish the tasks you started, whether you work in a group or alone and stick to deadlines. 
• You have good communication skills.  
• You will work towards quality, cost optimization and efficiency. 
• You have strong IT skills (MS Office) 
• Speak fluent Finnish and English 
• Experience in the energy sector is an advantage.

Our Offer  
 We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as ‘Ask and Share’ concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information.   
 
Location   
Helsinki 

Fixed-term employment relationship until 30 June 2026. 
 
For more information about the position you are welcome to contact hiring manager Topi Reinola, +358 440880178 For more information about the recruitment process you are welcome to contact our recruiter Anna Uppström, [email protected]
 
We welcome your application in English no later than January 23rd 2026. We kindly request that you do not send applications by any means other than via our website.  
  
At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information.  
 
The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall.  
 
We look forward to receiving your application!