Assist all employees with any computer or IT related issues.
Create, add and modify user accounts and services across our various cloud platforms.
Assist users over the phone, in-person, and remotely.
Administration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware
Office365 support setting up devices and email clients, tablets, mobile phones, and computers
Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
Manage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practices.
Identify, troubleshoot, resolve, and document end-user system issues requests
Ensure all requests are resolved promptly and with high-quality results
Able to write technical documentation for configurations and procedures
Well versed with LAN cabling and equipment installation
Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
IT related equipment’s inventory management & reconciliation with finance.
IT end user hardware warranty / maintenance management.

Requirements

Bachelor's degree in computer science, information technology, Electrical or computer engineering, computer programming, or similar
0-1 year experience in a similar role
Experience in the set-up, configuration, and use of computer hardware, software, and networks
Ability to communicate technical issues to technical and non-technical employees
Proficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protection
Quick analytic response to resolve issues in any situation
Able to work in a fast-paced environment
Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
Basic understanding of Cloud Solutions & Cloud Computing
Knowledge of wireless networks, set up maintenance and troubleshooting
Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
Experience providing remote support via phone and remote-control applications desired

Benefits

System Engineer (Support) - I

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