Model N
System Administrator
TLDR
Manage enterprise IT Helpdesk operations, provide end-user support, and ensure system reliability and security while utilizing endpoint management and cloud technologies.
We are seeking a System Administrator responsible for managing the enterprise IT Helpdesk, providing end-user support, and maintaining system reliability and security. The role requires strong communication skills, hands-on experience with endpoint management, servers, identity management, and basic cloud technologies.
Job Responsibilities
• Provide L1/L2 technical support for employees
• Install, configure, and troubleshoot Dell and Mac laptops/desktops
• Support OS, hardware, software, and development tools
• Manage tickets through IT service management systems
• Handle user onboarding and offboarding
• Manage accounts in Active Directory, Okta, and enterprise applications
• Maintain access permissions and identity security policies
• Manage endpoints using ManageEngine Desktop Central (Endpoint Central)
• Perform software deployment, patch management, OS updates, asset inventory, and remote troubleshooting
• Ensure device security compliance
• Administer Windows Servers and Linux systems
• Manage Active Directory, DNS, DHCP, and Group Policies
• Monitor system performance and uptime
• Troubleshoot network connectivity issues
• Basic knowledge of TCP/IP, VLANs, VPN, Wi-Fi, and firewall concepts
• Basic administration of AWS and Microsoft Azure environments
• Automate tasks using PowerShell, Bash, or basic scripting
• Support development-related software, tools, and environments
• Assist teams with software installations and troubleshooting
• Ensure system patching, endpoint security, and compliance with IT policies
• Maintain IT documentation and support knowledge base
Job Qualification
• Install, configure, and troubleshoot Dell and Mac laptops/desktops
• Support OS, hardware, software, and development tools
• Manage tickets through IT service management systems
• Handle user onboarding and offboarding
• Manage accounts in Active Directory, Okta, and enterprise applications
• Maintain access permissions and identity security policies
• Manage endpoints using ManageEngine Desktop Central (Endpoint Central)
• Perform software deployment, patch management, OS updates, asset inventory, and remote troubleshooting
• Ensure device security compliance
• Administer Windows Servers and Linux systems
• Manage Active Directory, DNS, DHCP, and Group Policies
• Monitor system performance and uptime
• Troubleshoot network connectivity issues
• Basic knowledge of TCP/IP, VLANs, VPN, Wi-Fi, and firewall concepts
• Basic administration of AWS and Microsoft Azure environments
• Automate tasks using PowerShell, Bash, or basic scripting
• Support development-related software, tools, and environments
• Assist teams with software installations and troubleshooting
• Ensure system patching, endpoint security, and compliance with IT policies
• Maintain IT documentation and support knowledge base
• 3–5 years IT/System Administration experience
• Active Directory, DNS, DHCP
• Windows & Linux Administration
• Dell & Mac laptop support
• ManageEngine Desktop Central (Endpoint Central)
• Basic knowledge of Okta / Identity Management
• Networking fundamentals
• Basic AWS / Azure knowledge
• PowerShell or scripting basics
• Strong communication and troubleshooting skills
• Knowledge of Jamf, VMware (basic)
• Active Directory, DNS, DHCP
• Windows & Linux Administration
• Dell & Mac laptop support
• ManageEngine Desktop Central (Endpoint Central)
• Basic knowledge of Okta / Identity Management
• Networking fundamentals
• Basic AWS / Azure knowledge
• PowerShell or scripting basics
• Strong communication and troubleshooting skills
• Knowledge of Jamf, VMware (basic)
• Experience with IT ticketing systems (Jira)
• Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, automation, or problem-solving in a professional or personal context.
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Model N develops cloud-based software that optimizes revenue and ensures compliance for pharmaceutical, medtech, and high-tech innovators. Our solutions provide data-driven insights to help clients maximize revenue and streamline operations, making us a trusted partner for over 150 leading companies worldwide.
- Founded
- Founded 1999
- Employees
- 500+ employees
- Industry
- Professional Services
System Administrator