System Administrator, D365 Finance & Operations

About You: 

Nutrafol is seeking a skilled and proactive D365 Finance & Operations (F&O) System Administrator to manage, maintain, and optimize our Microsoft Dynamics 365 environment. Joining as we enter User Acceptance Testing (UAT) and prepare for Phase 1 go-live, this role will be critical in ensuring system stability, security, and performance through go-live and beyond.

Post–go-live, you will own day-to-day system administration and user support, ensuring smooth business operations and control compliance. You will also collaborate with the D365 Product Owner, Unilever (parent company) IT, and implementation partners to plan and execute future phases that extend the platform’s capabilities across Finance, Supply Chain, and Operations, aligned to global control frameworks and compliance objectives.This role will report to Nutrafol's CTO. 

Responsibilities: 

• Act as Administrator and first line of support for D365 F&O environment throughout UAT, go-live, and post–implementation stabilization, ensuring reliable system performance.
• Manage user access and security roles, maintaining compliance with Unilever’s IT and data governance standards.
• Monitor and maintain batch jobs, integrations, and workflows, proactively identifying and resolving system issues.
• Oversee environment lifecycle management, including sandbox refreshes, code deployments, updates, and patches using Lifecycle Services (LCS) and Azure DevOps.
• Troubleshoot and resolve functional and technical issues, coordinating with internal teams, third party vendors, and Microsoft Support as needed.
• Document and maintain system configurations, integrations, and standard operating procedures (SOPs), ensuring a robust knowledge base for ongoing operations.
• Collaborate with the D365 Product Owner and cross-functional stakeholders (Finance, Operations, Supply Chain) to support enhancements, new module rollouts, and optimization projects.
• Provide end-user support and training, ensuring adoption of D365 best practices and efficient day-to-day system use.
• Ensure system security and compliance, enforcing segregation of duties, maintaining audit readiness, and supporting internal/external IT audits.
• Drive continuous improvement, identifying opportunities to enhance business processes, automate workflows, and enhance compliance.

Requirements: 

• 3–5+ years of hands-on experience administering Microsoft Dynamics 365 Finance & Operations
• Microsoft certifications in Dynamics 365 or Azure (e.g., D365 Finance & Operations Apps Administrator, Azure Administrator Associate) preferred
• Background in Finance, Supply Chain, or Manufacturing business processes; experience with DTC or eCommerce-driven CPG models is a plus
• Experience supporting ERP go-live and post–implementation environments, including issue tracking and release management
• Strong understanding of D365 F&O architecture, modules, and security framework, particularly within Finance and Supply Chain
• Experience with Lifecycle Services (LCS), Azure DevOps, and environment management best practices
• Familiarity with Power Platform tools (Power Automate, Power BI, Dataverse) and D365 data entities and integrations
• Solid understanding of system security, compliance, and audit processes (e.g., SOX, segregation of duties)
• Strong collaboration and communication skills with the ability to partner across business, IT and third party vendor teams
• Comfortable working in an Agile environment