Swedish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment ES is excited to present a wonderful opportunity for a Swedish Speaking E-commerce Support Specialist to join our vibrant team! This remote position allows you to work from the comfort of your home while providing essential support to our Swedish-speaking customers navigating their online shopping experience. If you are passionate about e-commerce and excel in customer service, we want to hear from you!

In this role, you’ll be responsible for being the first line of contact for our Swedish-speaking clientele, addressing their queries, resolving issues, and ensuring a seamless shopping experience on our platform. Your customer-centric approach and communication skills will be vital in enhancing our customers' experience and satisfaction.

Your Responsibilities

• Deliver outstanding e-commerce support to Swedish-speaking customers via email, chat, and phone.
• Troubleshoot and resolve various customer issues regarding orders, payments, and product information effectively.
• Guide customers through the online shopping process, ensuring a pleasant and efficient experience.
• Document all customer interactions and feedback to aid in improving our services.
• Collaborate with team members to optimize processes and improve service quality.
• Engage in continuous training to stay up-to-date with our product offerings and e-commerce best practices.

Requirements

• Fluency in Swedish (both spoken and written) is essential. Your native language and nationality should be clearly stated.
• Strong customer service skills with a focus on effective issue resolution.
• Experience in e-commerce support or related customer service roles is beneficial.
• Technical proficiency in navigating online platforms and troubleshooting as needed.
• Ability to work independently in a remote environment and manage time efficiently.
• Excellent organizational skills and attention to detail.
• A friendly demeanor with a strong dedication to enhancing the customer experience.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         2 Extra Salaries Per Year
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks in hotel )
• ·         Free Greek Lessons, discounts and other perks