Swedish Customer Support Consultant | Telecommunications Company

AI overview

Handle customer inquiries and troubleshoot mobile device issues while driving customer satisfaction and enhancing service value through upselling opportunities in the telecom sector.

Are you fluent in Swedish and excited about the world of telecommunications? Join a leading international BPO and help customers navigate mobile networks, devices, and services.

As a Swedish Customer Support Consultant, you will handle customer inquiries related to mobile networks, services, and devices via phone and chat, troubleshoot technical issues with clear step-by-step guidance, and assist with billing, plan upgrades, and account management. Additionally, you will support the business by performing light upselling and cross-selling of relevant products and services to enhance the customer experience and drive value.

Requirements

Native-level Swedish
Advanced English
Excellent communication and problem-solving skills
Tech-savvy and adaptable
EU passport holder
Willingness to relocate to Greece (remote work after initial setup)

Benefits

Competitive monthly salary
14 salaries per year
Work fully remote all over Greece
Relocation support for abroad candidates (flight, administrative assistance, 4 weeks of free accommodation)
Private medical insurance
Monthly bonuses and meal vouchers
Indefinite duration contract
Opportunities for professional growth in a multicultural, telecom-focused environment

Perks & Benefits Extracted with AI

Health Insurance: Private medical insurance
14 monthly salaries: 14 salaries per year
Remote-Friendly: Work fully remote all over Greece