SVP, Product

A bit about the team and what you’ll deliver...

We are seeking a world-class SVP of Product to lead the transformation and future growth of Trustonic’s Telecoms Platform. This is a mission-critical role, reporting directly to the CEO and working closely with peers across Engineering, Commercial, and Operations.

You will be responsible for building and leading a globally distributed Product function, bringing structure, clarity, and strategic momentum to our product roadmap, execution, and innovation. You will own product strategy, unlock cross-functional alignment, and embed robust product management discipline that balances near-term platform stability with long-term value creation.

This role will lead the next generation of product practices following a period of fast growth. Internal alignment skills and customer delivery focus are key. You will be expected to lead from the front, guiding teams through a new operating rhythm, improving performance, and bolstering trust across the business.

As the SVP, Product you will:

Strategic Ownership

• Define and communicate a clear, structured product strategy aligned to business goals, customer needs, and platform readiness.
• Create a structured, measurable product roadmap that balances short-term stabilisation with long-term innovation and monetisation.
• Serve as a key voice in executive leadership, shaping company-wide direction, investment priorities, and product-led growth strategies.

Execution and Delivery

• Establish a clear framework for product planning, discovery, and prioritisation across internal product teams.
• Bring structure and governance to ensure alignment with Engineering, Commercial, Ops, and Finance.
• Drive measurable progress on stabilising the core platform (v3), reducing outages, improving billing, and executing critical migrations.
• Set and maintain a robust cadence of roadmap reviews, product performance tracking, and iteration.

Cross-Functional Leadership

• Serve as the bridge between Commercial and Engineering, translating market and customer inputs into actionable product plans.
• Lead and evolve the product organisation, including hiring, coaching, and mentoring PMs, UX leads, Data insights and product ops talent.
• Ensure clear accountability and collaboration between product and cross-functional teams, especially Engineering, Operations and Commercial.

Market and Customer Advocacy

• Champion the customer voice across the business, using insights to influence priorities and validate assumptions.
• Collaborate closely with the CEO, CCO, and key commercial stakeholders to identify market opportunities and partner-driven innovations.
• Act as a public-facing representative of product where appropriate (e.g., major customer engagements, due diligence, or PR).

6–12 Month Success Outcomes

Within 6 Months:

• Clear product strategy and roadmap in place, aligned to platform status and commercial goals.

• Trust and credibility established across Product and other functions.

• Product planning and prioritisation operating rhythm in place and adhered to.

• Platform quality, stability and reliability embedded into cross-functional execution plans.

Within 12 Months:

• V3 Platform fully migrated and operating to acceptable service levels.

• Billing platform capabilities deployed and adopted.

• Product team restructured and fully staffed with strong talent and leadership.

• Net Promoter Score and customer satisfaction trending positively.

• Measurable product contribution to revenue growth, expansion, and differentiation.

Who you are as a leader...

• Operates with integrity, directness, and high levels of personal accountability.

• Calm under pressure; experienced in turnaround or recovery situations.

• High EQ, able to build trust, foster psychological safety, and guide teams through uncertainty.

• Passionate about building inclusive products that deliver real-world impact across diverse global markets.

• Expert at hiring, mentoring, coaching and developing senior product talent at Senior Manager and  ‘Head of’ level.

What makes you, you...

Experience

• Significant experience in B2B SaaS product leadership, ideally within platform technology, telecoms, fintech, or infrastructure services.
• Track record of scaling B2B SaaS products.
• Deep experience building and scaling high-functioning product teams across multiple time zones and disciplines.
• Track record of leading cross-functional delivery in fast-scaling or transformation-stage businesses.
• Prior experience navigating technical environments (e.g., API-led platforms, mobile SDKs, embedded software, Android).

Capabilities

• Highly structured strategic thinker with the ability to simplify complexity into actionable plans.

• Data driven decision-maker, comfortable with metrics, experimentation and using qual/quant insights.

• Mastery of product discovery, prioritisation, and performance measurement.

• Strong commercial acumen; skilled in identifying monetisation opportunities and translating customer needs into product outcomes.

• Fluent in modern product practices (e.g., OKRs, CD3, opportunity scoring, continuous discovery).

• Bachelor’s degree in business, engineering, computer science, or a related field (or equivalent practical experience).
• Leadership and management CPD, qualifications or certifications, desirable.

What we can provide you in return for your investment

Competitive compensation

• A base salary that reflects your expertise and impact.

Financial security & wellbeing

• Immediate participation in our pension scheme.
• Private medical insurance for you and your family from day one.
• Income protection and life insurance for peace of mind.

 Flexibility & Work-Life balance

• Hybrid working arrangements to support your lifestyle.
• An open holiday policy with no upper limit—take the time you need, when you need it.
• Support for volunteering and causes that matter to you.

Growth & development

• Opportunities for professional development, mentorship, and career progression.
• Exposure to global teams and international travel for collaboration and learning.

Inclusive, supportive culture

• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritized.

Impact & purpose

• The chance to work on a product that drives global economic inclusion and makes a real difference in people’s lives.
• A leadership role where your decisions shape the future of our company and industry.

#LI-Hybrid

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.