The Role
At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in in advancing our commitment to environmental and social responsibility by driving data transparency across our Global operation, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Drive vendor engagement to collect essential primary, secondary, and tertiary packaging data, ensuring the organization meets rigorous compliance standards for the Canadian, US, EU, and Australia/NZ markets.
- Spearhead the transition to compliant recyclability labeling by collaborating with suppliers to update packaging symbols in alignment with California SB343 and Canadian FPR regulatory requirements.
- Bridge critical data gaps for global sustainability reporting (CSRD) by managing outreach to utilities vendors to secure comprehensive waste and energy usage information.
- Enhance sourcing transparency and audit readiness by systematically collecting and validating seafood certifications from supply chain partners for Quarterly Business Reviews.
What you’ll bring
- Education: Bachelor’s Degree or equivalent.
- Communication: Excellent written and spoken English with the ability to communicate requirements clearly to external partners.
- Stakeholder Management: Proven ability to manage multiple stakeholders and maintain professional relationships with diverse vendor groups.
- Project Management: Strong organizational skills with the ability to track multiple outreach campaigns and meet strict regulatory deadlines.
- Attention to Detail: Possess a natural inclination toward identifying inconsistencies or anomalies, with the persistence to investigate and resolve discrepancies.
- Regulatory Knowledge: Familiarity with sustainability reporting frameworks or regulations such as CSRD, EPR, or packaging recyclability standards.
- Industry Experience: Prior experience in vendor outreach management or a contact center environment.
- Passion for Impact: A demonstrated interest in corporate social responsibility and a desire to build a career in the sustainability sector.
- Tools Knowledge: Experience with Google and Microsoft Office Suite (Intermediary Excel/Google sheets experience a plus)
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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