Contract Date: 16th February - 30th April
We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team on a fixed-term contract to help support one of our busiest periods (the end of tax year). Ensuring that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
While this is initially a fixed-term contract, we are always on the lookout for exceptional talent to join us long-term; outstanding performance during these three months could open the door to permanent opportunities as we continue to scale.
What you'll do
Interacting with current and potential customers through emails and chats and to address any queries they have.
Interacting with the Operations and Compliance team to ensure a great customer experience.
Look for ways to go ‘above and beyond’ to make customers happy.
Raising awareness of our mortgage advice service to help customers on their home-buying journey and raising awareness of our financial coaching service.
This role is fully remote (UK ONLY)
Who you are
A driven, ambitious individual looking to build their career at an exciting, fast-growing company.
Naturally personable, a great communicator who has a passion for their work and the people they work with.
Excited about being part of a fast-growing company trying to make a positive mark on the world.
Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
Knows how to have fun whilst maintaining a professional outlook.
Experience and skills
Excellent written and spoken English.
Ability to work well both individually and as part of a team.
Good analytical and problem-solving skills.
A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.
Application Process
Submit your application and complete screening questions.
Complete a timed task
1st stage cultural call with the Talent Team.
2nd stage interview with the Support team
Our Commitment to DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential
Visa Sponsorship:
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Please read before you apply!
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email:
[email protected].
If you would rather we did not keep your details on file, you can contact us at:
[email protected]