Support Specialist – Training Academy (Student)

Your profile

We’re looking for a tech-curious student who loves helping others and solving problems. In this role, you’ll support our Training Academy by coordinating trainings and providing hands-on technical support, helping ensure our eLearning and in-person trainings run smoothly and that learners have a successful experience. 

What You'll Do 

• Process all incoming requests from the Academy inbox, schedule training sessions, register learners, and coordinate with trainers and stakeholders.(Training operations)
• Become proficient in our Learning Management System (LMS) so that you can setup online courses, manage access, track progress, generate reports, and review feedback. (Learning platform support)
• Learn IMS, the software we develop, so you can support learners with exercises, troubleshoot questions, prepare the training environment, investigate issues, and grade assessments. (Technical support)

What You'll Need 

• Currently pursuing a degree in a technical or IT-related field
• Professional proficiency in English
• Strong communication and organizational skills
• Curiosity and a technical mindset, with the ability to learn new systems quickly
• A problem‑solving attitude and the ability to support learners and troubleshoot issues independently
• Familiarity with SQL or databases is a plus

Why You’ll Love Working with Us

• Work in a fast-growing and interesting industry
• Continuous improvement and learning opportunities to grow your career
• Team activities, not the usual one just to look nice on social media but what our team choose and ask for
• A great team of engaged passionate and helpful people