Collaborate with customers to troubleshoot POS integration issues, manage support tickets, and help improve documentation while training new team members.
POS Support Specialists are responsible for helping R365 customers with all POS integrations functions and needs. They manage pertinent customer communications through tickets, live chats, and phone calls.
How you'll add value:
Prompt customers for information necessary to troubleshoot problem reports
Reach out to customers by phone and / or screen share as necessary to understand problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand POS integration functions
Route non-POS customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Operations Support Manager
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
What you'll need to be successful in this role:
Bachelor’s degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred
Restaurant industry experience
Strong understanding of general business principles
Excellent problem-solving skills
Strong customerservice skills
Clear and effective oral and written communication
Strong grasp of software and internet technologies
Restaurant365 is a cloud-based, all-in-one, restaurant management software platform for successful restaurant operation. It connects to POS, payroll, vendors and banks. Schedule a demo today.
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