Support Specialist, IT Operations (Contract)

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. 

We’re looking for a full time IT Support Engineer to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. This person will be expected to work 40 hours a week in our New York City office.

Are you ready to be the next changemaker in cancer care?

What You'll Do

• Manage on-site inventory and hardware requests, including fulfillment of laptops, peripherals, and accessories, while overseeing shipping, receiving, and vendor coordination.
• Provide in-person support for user requests, troubleshooting hardware and software issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity).
• Handle user access requests for group memberships (e.g., AD, GSuite, Okta), ensuring proper permissions and security protocols are followed.
• Assist with network connectivity issues (Wi-Fi, VPN, wired), software installations, and mobile device management (MDM) for company-issued devices.
• Collaborate with Office Operations and Network Engineering teams to support in-office tasks, including conference room technology setup and troubleshooting.
• Perform routine maintenance and updates on systems, while escalating complex issues to higher-level support when necessary.
• Document and track support requests in the ticketing system, ensuring timely updates and resolution for all stakeholders.

Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you’re a resourceful and dedicated team-player with at least 3-5 years of experience in a Systems Administration or IT Support role. In addition you have:

• Extensive experience with Mac operating systems.
• Proven experience providing white-glove support.•
• A strong understanding of Networking concepts (TCP/IP Protocols, etc).
• Proficiency with Google Workspace and M365.
• The ability to troubleshoot AV equipment (Neat Bars, Zoom Rooms, etc).
• Experience with Active Directory or Okta

This position is based in-office full time, out of our New York City offices.

Hourly Salary Range: $35 - $45