Be the first point of contact for hospitality businesses using POS and SaaS solutions, enhancing customer experiences and communicating joyfully while solving technical issues.
Hey, great to have you here! 👋
Are you looking for a new challenge in Support — or just curious to see what’s out there?
Either way: if you love helping others, solving problems, and working with people, you’ve come to the right place — welcome to Lightspeed!
As part of our international Support team, you’ll be the first point of contact for hospitality businesses using our POS and SaaS solutions. You’ll help our customers keep their operations running smoothly — with patience, expertise, and a good sense of humor.
In practice, that means:
Nice to have:
We’re a global company, and our benefits may vary by country. But one thing stays the same everywhere: We want you not only to work, but to grow, feel good, and have fun doing it.
Our global perks include:
💎 Equity (RSUs) – because Lightspeed belongs to you, too
👶 Inclusive parental leave – we support all new parents, regardless of role, gender, caregiving situation, or location
💪 Health & Wellness Credit – for whatever keeps you well
📈 Career growth & internal mobility
❤️ Volunteer Day – one paid day per year to give back to your community
🧘 Coaching & mental health apps
🌍 And much more – depending on where you’re based
We know people are more than just their résumés. If this sounds like you, don’t overthink it — just apply!
👉 Click “Apply now” and start your Lightspeed journey.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Equity Compensation
Equity (RSUs) – because Lightspeed belongs to you, too
Other Benefit
Coaching & mental health apps
Paid Parental Leave
Inclusive parental leave – we support all new parents, regardless of role, gender, caregiving situation, or location
Wellness Stipend
Health & Wellness Credit – for whatever keeps you well
Lightspeed Commerce builds an integrated commerce platform that simplifies and unifies point of sale, online ordering, and inventory management for independent businesses in the retail and hospitality sectors. Designed for merchants looking to enhance their operations and customer experiences, Lightspeed's technology empowers businesses globally to scale efficiently across various sales channels.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's