About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Sophos is seeking a Customer Lifecycle Marketing Coordinator to join the Digital Customer Experience team. At Sophos, our customers are at the heart of what we do, and this role is critical to helping them adopt, optimise, and realise the ongoing value of our products and services.
In this role, you’ll work closely with the global Customer Success, Customer Journey Management, and Product teams to help build and execute customer engagement programs to guide customers through onboarding, drive product adoption, support renewals, and unlock expansion opportunities across Sophos’ cybersecurity solutions. This is a hands-on role for a marketer who enjoys turning customer insight into repeatable, scalable campaign experiences that deliver impact. Success in this role looks like improved adoption metrics, higher renewal rates, and stronger customer engagement.
This role reports to the Team Lead, Customer Lifecycle Marketing and is based in the Philippines
What Your Will Do
Build, launch, and optimise automated campaigns across key stages of the customer lifecycle – from onboarding to adoption, retention, and re-engagement.
Use data and customer segmentation to deliver relevant messages based on lifecycle stages, behaviour, product usage, and business profile.
Partner with Customer Success and Product teams to align on messaging, timing, and priorities that maximise engagement and value for customers.
Track campaign performance and KPIs, analyse results, and recommend improvements to drive stronger engagement and business outcomes.
Maintain campaign calendars, accurate lists, campaign request intake forms, and ensure compliance with global data privacy standards.
QA and test campaigns to ensure accuracy, personalisation, and proper segmentation.
Contribute to customer engagement strategies across the Sophos Community and Reddit, helping drive customer engagement and strengthen peer-to-peer interaction.
What You Will Bring
2-4 years of experience in lifecycle marketing, CRM marketing, email marketing, customer engagement, or a related B2B marketing function.
Hands-on experience with marketing automation and CRM platforms.
Strong analytical mindset with the ability to interpret data and translate insights into action.
Ability to manage multiple campaigns and deadlines in a fast-paced environment.
Excellent written and verbal communication skills.
A collaborative approach with an eagerness to learn and grow.
Basic HTML/email editing knowledge preferred.
Familiarity with customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy
Cybersecurity as a Service Delivered | Sophos
