Support Manager

Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you!   What you’ll do: - Respond to player inquiries; - Provide consultations on the functionality of our mobile applications; - Handle and reply to reviews in the App Store and Google Play; - Collect and analyze inquiry statistics, generate actionable insights; - Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies); - Collaborate with the project team to solve player problems; - Contribute to improving player communication processes.   Who we’re looking for: - Excellent command of English (Advanced/C1+); - Ready to work within a flexible distributed schedule; - Strong attention to detail and problem-solving mindset; - Responsibility and ability to work independently; - Russian language proficiency; - Passion for mobile games.   It’ll be a plus if you have:  - Experience in customer support or a similar role; - Knowledge of an additional foreign language (e.g. German, French, Japanese); - Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them; - Familiarity with mobile platforms (iOS, Android). Why this role is exciting: - Opportunity to work with and influence the leading products in their niche; - Modern tools, transparent processes, and a supportive team; - Room for professional growth alongside experts in mobile game development. Benefits: Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer: - Full support in relocating to countries where our offices are located; - High-end market salary with performance bonuses; - All needed equipment; - Regular company events and monthly Friday meetings; - Social benefits (private medical cover, sports reimbursement, etc.); - Paid vacations, sick days; - English, Greek, and Polish online language classes; - Reimbursement for education and professional development.