About the Role:
We are hiring Support Managers who bring excellent communication skills, a customer-first mindset, and strong coordination capabilities. This role provides direct working exposure with our USA Customer Success team and CRM leadership.
The position is ideal for professionals who are eager to build a career in CRM and IT operations, while gaining hands-on training in Salesforce and foundational IT concepts within a global work environment.
You will work closely with the Head of CRM and USA-based Program Managers to ensure
communication, reporting, and execution of CRM initiatives.
Key Responsibilities:
Attend daily meetings with USA-based Program Managers and provide structured daily status reports.
Coordinate closely with the Head of CRM for operational updates, risk identification, and issue escalations.
Join internal project discussions to understand business requirements and track progress.
Maintain CRM trackers and generate basic reports using Microsoft Excel.
Support CRM process documentation and operational improvements.
Participate in structured internal training sessions on Salesforce and CRM fundamentals.
Required Skill Set:
Excellent verbal and written communication skills (mandatory).
Strong client communication and stakeholder coordination abilities.
Customer-oriented mindset with strong ownership and accountability.
Basic understanding of IT concepts (training will be provided).
Organized, proactive, and capable of managing multiple tasks in a fast-paced environment.
Who Should Apply:
Graduates and freshers looking to start a career in CRM and IT operations.
Professionals with 0–2 years of experience in client coordination, support roles, CRM operations, or customer success.
Individuals seeking global exposure and structured learning in Salesforce and CRM systems.
What You’ll Gain:
Direct exposure to USA Customer Success teams.
Hands-on training in Salesforce and CRM fundamentals.
Experience working in a global IT operations environment.
Opportunity to be part of a dynamic, growth-focused team with strong career progression potential.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
