Job Title: Support Intern
Reports to: Engineering Manager – SRE & QA
Location: Ireland – Home/Office

Purpose:

Compliance & Risks is looking for a motivated and curious Support Intern to join our team and help ensure our customers and internal teams get the smooth, reliable experience they deserve.

In this role, you'll be at the center of our support process — investigating issues, verifying bugs, and helping translate customer problems into actionable insights for our development teams. You'll work across both our Sustainability and C2P products, partnering with Customer Success, Engineering, and Product teams to keep our platforms running seamlessly.

This internship is ideal for someone eager to learn how modern SaaS support, QA, and development work together — with opportunities to build hands-on technical skills along the way.

What You'll Do:

Respond to Support Tickets:

Manage incoming tickets via Zendesk for both Sustainability and C2P products, ensuring timely and professional responses.

Collaborate with Customer Success (CS):

Liaise directly with the CS team — and occasionally customers — to gather details, clarify issues, and communicate updates.

Reproduce and Verify Issues:

Manually replicate reported issues to confirm whether they're valid bugs and to gather detailed context for developers.

Bug Reporting & Context Building:

Document and communicate verified bugs with clear steps, screenshots, and impact information to help developers resolve issues quickly.

Sprint Advocacy:

Join team calls to represent customer issues and advocate for the prioritization of critical bugs within the sprint cycle.

Hands-On Problem Solving:

Where appropriate, use available tools (and guidance from mentors) to implement small or low-effort fixes — helping you build coding experience and technical confidence.

Continuous Learning:

Gain exposure to how modern SaaS support and development processes work, including debugging, QA validation, and customer communication best practices.

What You Bring:

Required:

Strong attention to detail and a methodical approach to problem-solving.
Excellent written and verbal communication skills.
A genuine curiosity about how software works and a willingness to learn.
Comfortable working independently while knowing when to ask for help.
Basic familiarity with web applications and browsers (developer tools are a plus, but not required).
Ability to work in GMT timezone hours.

Nice-to-Have:

Experience with support ticketing systems (Zendesk, Jira, etc.).
Some coding experience or interest in learning (JavaScript, Python, or similar).
Understanding of software development lifecycles and agile methodologies.
Previous experience in QA, support, or customer-facing technical roles.

Why You'll Love Working Here

Get hands-on experience working with real customer issues in a production SaaS environment.
Learn directly from experienced engineers and QA professionals.
Bridge the gap between customers and engineering — see how your work directly impacts product quality.
Build technical skills that translate to future roles in QA, support, or engineering.
Work in a collaborative, supportive culture that values learning and growth.
Flexible working arrangements with hybrid/remote options.

About Us:

Compliance & Risks helps the world’s leading brands stay in compliance with global regulations and standards. Our platform, C2P, enables smarter regulatory intelligence and product compliance management. We're passionate about solving complex problems, empowering our people, and creating a sustainable impact.

We are a global, diverse team committed to collaboration, innovation, and respect. At C&R, we embrace flexible working, value personal development, and offer a supportive culture with opportunities for growth.