Support Engineer

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint

In This Role

In this role, you will serve as a senior technical support engineer supporting an enterprise data governance and analytics platform. You will work directly with customers to troubleshoot complex technical issues related to data cataloging, data mapping, metadata management, and governance policies across diverse data environments. The role requires strong customer engagement, deep technical expertise in cloud-based data services, and the ability to manage a high volume of concurrent support cases while collaborating closely with internal engineering and escalation teams.

Key Responsibilities

• Own the end-to-end customer support experience for assigned technical cases

• Troubleshoot, diagnose, and resolve complex issues related to data governance, metadata, and analytics platforms

• Support customers with data cataloging, data mapping, policy configuration, and governance implementations

• Manage and prioritize a high-volume case workload (typically 12–15 active cases simultaneously)

• Communicate clearly and professionally with customers through written and verbal channels

• Collaborate across internal teams using structured troubleshooting and escalation best practices

• Identify cases requiring technical or strategic escalation and engage appropriate internal stakeholders

• Create, track, and maintain incident or escalation requests to engineering or product teams

• Ensure transparency, documentation, and timely follow-ups throughout the support lifecycle

Required Qualifications

• Associate’s degree in a computer-related field or equivalent professional experience

• 5–7 years of experience in a technical support, systems support, or IT services role

• 5+ years of hands-on experience with one or more Big Data, data governance, or analytics platforms

• Experience supporting cloud-based data services related to data governance, risk, or compliance

• Experience with modern data platforms and analytics services (including data integration and orchestration tools)

• Strong experience handling customer-facing IT support tickets

• Solid understanding of data warehouses, SQL databases, and core data concepts

• Ability to work independently, manage time effectively, and maintain ownership of complex issues

• Excellent verbal and written communication, problem-solving, and customer service skills

Preferred Qualifications

• Prior experience supporting enterprise cloud platforms in a production support environment

• Background supporting data governance, metadata management, or compliance-related solutions

• Experience with large-scale analytics platforms and integrated data ecosystems

• Familiarity with third-party data and metadata tools

• Proven ability to operate in fast-paced support environments with high accountability

• Experience working closely with engineering or product teams on escalations and root cause analysis

Salary Range

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development 

Location: Hybrid 3 days per week Charlotte, NC OR Houston, TX (Working PST Hours)