Support Engineer

Role: Support Engineer
Start Date: ASAP
Location: Sint-Truiden – hybrid working model, 2 days per week at our modern office at Droneport

Package: Competitive salary, annual training budget, optional e-bike lease, 20 holiday days + 12 ADV days, Alan health cover, hospitalisation and group insurance, flexible 13th month, mobile subscription, net allowance, meal vouchers, and Eco Cheques

🛠 Ready to combine technical expertise with exceptional customer service?

At InTouch, we believe support engineers are the backbone of exceptional customer experiences. As a Support Engineer, you’ll provide technical solutions and ensure seamless service for our B2B clients, helping shape the future of smart cities.

Empowering cities with your expertise

You thrive on solving technical challenges, providing excellent customer service, and transforming client problems into long-term solutions. At InTouch, we give you the autonomy to deliver impactful support while working alongside a collaborative and motivated team. 🚀

The Mission: Seamless support for smart cities

As a Support Engineer, you’ll play a pivotal role in helping cities operate efficiently. You’ll combine technical problem-solving skills with excellent communication to ensure our clients experience the very best of what InTouch has to offer.

Why you’ll love working at InTouch

🌟 Impactful Environment: Join an ambitious SaaS B2B scale-up transforming mobility management with real-world impact
🤝 Supportive Leadership: Our culture encourages collaboration, open feedback, and continuous improvement
💪 Autonomy & Ownership: Shape how we support clients and improve processes
🎉 Team Spirit: Join a motivated, fun, and accountable team that values innovation
🚀 Innovation: Anything new and useful. We try things, break a few, keep what works, and move forward smarter
📚 Learning & Development: Benefit from workshops, training sessions, and conferences to grow professionally
🏡 Flexible & Hybrid: Enjoy work-life balance with flexible hours and hybrid work centered around our Sint-Truiden office

Our mission: Together with our team of InTouchables, we empower cities, municipalities, and public organizations with innovative SaaS solutions for mobility and enforcement

Requirements

What we’re looking for

We welcome both experienced professionals and junior talent with high potential. You are eager to learn, positive, and motivated to develop your skills in a dynamic SaaS B2B environment.

Technical Skills:

• XML, CSV, and SQL: Managing and querying databases comes naturally to you

• Linux Command Line: Comfortable navigating servers

• Version Control (GIT): Efficiently using version control tools

• Tool proficiency: Jira, Confluence, and Zendesk

• Strong problem-solving skills combined with client-focused thinking
  

Soft Skills:

• Clear and empathetic communication

• Calm under pressure and solution-oriented

• Team player and proactive mindset

• Positive attitude and eagerness to learn
  

Languages:

• Fluent dutch required and you are comfortable communicating in French as well.
  

A team with a mission 🌍

Our product empowers cities, municipalities, and police districts with innovative SaaS software for traffic enforcement. Curious about how we approach this? Take a look at intouch.be!

What does it take to be an InTouchable? 💪🏻

Innovation – Anything new and useful. We try things, break a few, keep what works, and move forward smarter.

No jerks – If you need a definition… you’re it. We keep it real, kind, and ego-free.

Trust – Trust each other to come through. We assume good intent and deliver on our word. You do your part, I’ll do mine and together, we’ll crush it.

Own it – We don’t wait for someone else to fix it. We see it, solve it, and make it better than before.

Unite – We’re in it together, through the highs and the lows. We show up, stay involved, and support each other when it counts most. Titles don’t matter, people do.

Curious – We ask “why” until we hit gold. Curiosity keeps us learning, questioning, and laughing along the way.

Heart. Head. Hand. – We care deeply about InTouchables and customers, think clearly, and roll up our sleeves to get it done.

#LFG – Learn. Feedback. Grow. – We get a little better every day. Mistakes are data. Feedback’s a gift. Growth’s the goal.

Interview Process

1. Introductory Teams call with HR

2. Face-to-face interview with Head of Customer Support

3. Personality test and reference check
   

Ready to Join the Mission?
📧 Email [email protected]
📩 Or click the “Apply” button

Equal Opportunities Statement:
InTouch is committed to creating a diverse and inclusive workplace. We value different perspectives and welcome applications from all backgrounds

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