Requirements
Ideal Candidate:
- 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
- Familiar with Apache Web Server troubleshooting
- Knowledge of Web Application support in Linux
- Possess Network Shares management skills
- 2+ years in Technical Support position (customer service/technician)
- Present good language communication skills in English (verbal and written)
- Availability to work support weekend rotation (at least 1 weekend shift per month CET time zone)
- *Available to work 9 am to 5 pm CET time.
- 1+ year Support Ticketing system experience (Zendesk, Freshdesk, SupportPal, Clarify, etc.)
- 2+ years in Windows Server Administration working with Active Directory, NTFS, IIS, SSL certificates, Power Shell etc
- Hold PHP application debugging skills
- 1+ years’ experience in MongoDB troubleshooting
- 2+ years’ experience in Apache troubleshooting
- 1+ years’ experience AWS Administration
- 1+ years’ experience Azure Administration
- Possess Single Sign On experience
*The ideal candidate will need to be available to work the US shift for the first 3 months of the training. This is 9 am – 5pm US Central time (3pm – 11pm Irish Time
What you’ll be working on
Responsibilities:
- Become a product expert by testing all the different features of FileCloud – installation, configuration of features and test product on multiple desktop applications
- Respond to all Level 1 & Level 2 support tickets within SLA
- Create internal SUP/ CL Tickets with development
- Fill in required forms and administer & complete tickets after dealing with customers
- Follow up with customers and keep them updated regarding any tickets under investigation
- Support weekend shift rotation (at least 1 weekend shift per month CET time zone)
- Follow escalation procedures as required to designated team
- Present good communication (both written and verbal) between team and other departments.
- Perform professional service tasks assigned by senior team – scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.
We Offer:
- Be part of a team of passionate, committed individuals dedicated to building a world-class product
- Dedicated time for training and education opportunities
- A mentorship model wherein your mentor and team support your development.
- A competitive salary with an annual bonus
- Fully remote working whilst offering flexible hours that fall outside of the companywide core hours of 9am -12pm (US Central time zone)
- 20 days of paid time off which increases by a further 5 days after 5 years of service (in addition to 10 public holidays in your country)
- Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day
- Paid day off to volunteer with the charity of your choice
- Paid monthly internet cost, as well as lunch and wellbeing stipend provided
- Reimbursement of all hardware costs associated with the role