Support Engineer

Kirkland , United States

AI overview

The Support Engineer develops expertise in Echodyne radar products, supports customers with technical issues, and collaborates extensively with sales and engineering teams.

Radar Reinvented.

Echodyne offers the world’s first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are designed for autonomous vehicles, uncrewed aircraft & drones, and security of borders, critical infrastructure, and smart cities. The company combines the patented technology of metamaterials with powerful software to create a radar sensor with unprecedented performance at commercial price points. Echodyne offers its radars to companies working in Automotive, Transportation, Critical Infrastructure Protection, Border Security, Smart Cities, Uncrewed Aircraft Systems (UAS), and Airspace Management including Urban Air Mobility (UTM).


Echodyne is seeking a Support Engineer to join our team working in a fast-paced environment developing high-performance commercial radar solutions. The Support Engineer will be a key member of the Echodyne customer-facing team responsible for meeting and exceeding company goals. 

RESPONSIBILITIES:

The Support Engineer will develop a deep systems-level understanding of the Echodyne radar products and will be responsible for responding to technical questions from both customers and Echodyne field solutions engineers. This role will work closely with the broader Echodyne sales, product, and engineering organizations on a day-to-day basis. Specific tasks and engagement guidelines include:

  • Develop deep expertise pertaining to Echodyne radar products. Participate in internal training sessions, product roadmap meetings, etc.
  • Respond to customer technical questions in a timely fashion
  • Perform deep-dive data troubleshooting and statistical analysis of captured customer data when necessary
  • Manage the RMA process for defective/damaged hardware returned from both customers and Echodyne Solutions Engineers
  • Maintain and update support cases within our CRM tracking system (Salesforce.com)
  • On occasion, travel to customer locations for advanced technical support during mission-critical implementations and demonstrations.
  • Communicate and manage software/hardware defect resolution internally with Engineering organization
  • Stage and prepare radar and associated equipment for field demonstration purposes
  • Training of new products for Echodyne field engineers

REQUIRED SKILLS / EXPERIENCE:

  • An entrepreneurial spirit and a customer-first orientation. Willingness to roll up your sleeves and do whatever it takes to get the job done.
  • Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and follow policies, processes, and procedures.
  • Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills.
  • Organized and detail-oriented with excellent follow-up and decision-making skills.
  • Enthusiastic with outstanding customer-communication skills
  • This role is expected to work “in office” during core office hours
  • Must be able to regularly lift, carry and move equipment, occasionally up to 50 pounds

QUALIFICATIONS:

  •  Engineering or Computer Science degree
  •  2 + years of experience in equivalent role (internships and military experience are welcome)

PREFERRED SKILLS / EXPERIENCE:

  • Experience in managing customer activity (e.g. support tickets) in Salesforce.com
  • Experience with next-generation defense hardware (e.g. radars, radios, EO/IR cameras, electronic weapons systems, etc.)
  • Scripting/programming experience (e.g. Python) is a plus
  • Linux experience

TRAVEL: 10%

Echodyne’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations.  Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S. 

WHAT WE OFFER

The pay range for this position is $84,100 - $126,100 annually. 

If your skills generally align but not perfectly, please apply anyway. There may be another role that’s a great fit for you!

We offer competitive compensation and benefits to our full-time, US-based employees, including:

  • Pre-IPO Stock Options
  • Generous Benefits:
    • Fully-paid medical, dental, and vision insurance premiums for you 
      • Choice of PPO or HDHP/HSA
      • Virtual Care – 98Point6
      • Employee Assistance Program
  • Mental Health coverage through Springhealth & Talkspace (Premera)
  • Travel Assistance Insurance
  • Company Paid Life Insurance
  • Company Paid Short & Long Term Disability
  • Flexible PTO
  • 401(k) plan
  • Pet Insurance
  • Prepaid Legal Program
  • Commuter Benefits
  • Paid Company Holidays

All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or any other characteristic protected by law.


 

 

Perks & Benefits Extracted with AI

  • Equity Compensation: Pre-IPO Stock Options
  • Health Insurance: Fully-paid medical, dental, and vision insurance premiums for you
  • Paid holidays: Paid Company Holidays
  • Paid Time Off: Flexible PTO

Contribute to Our Success It’s not often you get the chance to change an industry by bringing truly revolutionary technology to market – technology that disrupts existing markets and creates vast new ones. It’s difficult and challenging work, but it’s also exciting, energizing, satisfying, and rewarding! We want to learn more and contribute more than ever before, and have fun while doing so. We want to do great things and be around great people. We want this to be the best job for each of us!  We keep the kitchen well-stocked with food, fruit, and drinks and there are monthly lunches, impromptu barbecues, and seasonal celebrations.  Are you hesitant to fill out an application because you may not fulfill all the requirements? Studies show women and people of color are less likely to apply for jobs if they feel their background doesn’t align perfectly with the job description. At Echodyne, we are dedicated to fostering a diverse, inclusive, and fair work environment. If you are interested in a position but your background isn’t a perfect match, we strongly encourage you to apply. Even if there isn’t an ideal role for you now, your application will be kept for future opportunities. The right role could be just around the corner!

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Salary
$84,100 – $126,100 per year
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