Support Engineer (Customer and Technical Support)

Support Engineer

Location: Bangalore (IN), Picarro Technologies Pvt. Ltd.

Job Term: Full-Time

We’re seeking a Customer and Technical Support Engineer to expand our Customer and Technical Support Organization in India to provide world-class support for our gas analyzers in applications from scientific research to hazardous gas monitoring. We need you to join us in our office in Bangalore. In this role, you’ll collaborate closely with cross-functional teams to improve the overall customer experience. 

Responsibilities:

-        Troubleshooting and Problem Solving

Diagnosing and resolving complex technical issues related to hardware, software, products and systems.

-        Customer Communication

Maintaining clear and effective communication with customers throughout the support process.

-        Documentation

Document your work in CRM and work collaboratively with the team

-        Collaboration 

Working closely with other teams, such as sales, product marketing to address complex issues and improve the overall customer experience.

Qualifications:

-        Bachelor’s degree or equivalent experience required in an Engineering or Science field.

-        Experience in a direct customer facing role.

-        A strong commitment to providing excellent customer service and ensuring customer satisfaction.

-        Excellent Communication Skills.

-        Familiarity in working with a CRM system is a plus.

-        Commercial awareness.

-        Fluent in English, any other language is a plus.

-        Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

-        Self-starter that can resourcefully work independently, make necessary decisions and follow through with action plans.

-        Strong Problem-solving, analytical and organization skills.

-        Hardware and Software troubleshooting.

-        Capacity to quickly learn complex technology behind Picarro products.

-        Microsoft Office and Windows knowledge, Linux knowledge. 

Salary & Benefits:

Your base salary range will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions.

About Picarro:

We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.

At Picarro, we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, or disability. Posted positions are not open to third-party recruiters/agencies, and unsolicited resume submissions will be considered free referrals. 

At Picarro, we strive to ensure that all individuals, regardless of their abilities, have equal opportunities. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, please contact Picarro, Inc. at [email protected] for assistance.