Support Consultant - POS

Job Description

• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilise excellent customer service skills and exceed customers’ expectation.
• Ensure proper recording, documentation and closure.
• Recommend procedure modifications or improvements.
• Maintain and increase knowledge of operational procedures, products and services.
• This role will be on a 24X7 Roster Based.

• Must have minimum 2 years work experience in hospitality/ hospitality school.
• Strong analytical, organizational, communication and people skills.
• Proficiency in Microsoft Word, Excel and Outlook.
• Ability to adapt quickly to new technologies, products and procedures.
• Ability to work and thrive in a multi-tasked and fast-paced environment.
• Be professional, have a positive “get it done” attitude and a strong work ethic.
• Must be fluent in English.
• ITIL Service Management fluency preferred.