The position is based in Copdock, Ipswich and working with justice, products and services.
To provide 2nd line support customers using our applications.
Deal directly with customers both electronically and on the phone
Provide 2nd level investigation support for customer queries and incidents
Keep detailed records of customers interactions
Monitor application system logs
Execute allocated test scripts during the development of maintenance releases for software applications
Support during the roll-out of applications
Create User Guides
User Training on site
PERSONAL SKILLS AND COMPETENCIES
Self-motivated and persistent with a desire to learn
Enjoys helping people;
Computer literate to a basic level;
Demonstrate a logical and methodical approach;
Good oral and written communication skills;
Exhibit empathy and patience during interactions with customers;
Ability to work independently and as part of a team.
Employees of NEC are entitled to the following Company funded benefits:
Single Private Medical Cover (with the option to select family cover at an additional cost)
25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
4 x basic salary life assurance cover
A Group Pension Plan with fantastic employer contributions
A selection of tax efficient flexible benefits to suit your individual needs
The role offers a competitive salary.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC is an equal opportunities employer, welcoming applications from all communities.
