Support Consultant

The position is based in Copdock, Ipswich and working with  justice, products and services.  

To provide 2nd line support customers using our applications. 

• Deal directly with customers both electronically and on the phone 

• Provide 2nd  level investigation support for customer queries and incidents 

• Keep detailed records of customers interactions 

• Monitor application system logs 

• Execute allocated test scripts during the development of maintenance releases for software applications 

• Support during the roll-out of applications 

• Create User Guides 

• User Training on site 

PERSONAL SKILLS AND COMPETENCIES 

• Self-motivated and persistent with a desire to learn 

• Enjoys helping people; 

• Computer literate to a basic level; 

• Demonstrate a logical and methodical approach; 

• Good oral and written communication skills; 

• Exhibit empathy and patience during interactions with customers; 

• Ability to work independently and as part of a team. 

Employees of NEC are entitled to the following Company funded benefits:

Single Private Medical Cover (with the option to select family cover at an additional cost)

25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days

4 x basic salary life assurance cover

A Group Pension Plan with fantastic employer contributions

A selection of tax efficient flexible benefits to suit your individual needs

The role offers a competitive salary.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC is an equal opportunities employer, welcoming applications from all communities.