Support Center Consultant

PerfectServe’s Help Center Consultants are responsible for optimally applying the PerfectServe, Telmediq, and Patient and Family Communication platforms to meet the changing needs of our established clients. They must:

• Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions.
• Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
• Prioritize and manage many tasks simultaneously in a fast-paced environment.

Key Responsibilities

• Consistently exceed client expectations.
• Engage clients through expert questioning and active listening to understand needs and issues.
• Design applications that produce the best possible experiences and outcomes.
• Document requirements and proposed solutions in multiple formats (e.g., email, Lucid Chart, PowerPoint, Access, Tableau, etc.).
• Configure high-quality solutions optimized for client self-administration and help center support.
• Receive requests to cancel services, acting resourcefully to retain clients.

Success Factors

• Excellent written and verbal communication skills. Succinctly articulates complex ideas and asks effective questions. Able to lead and manage structured discussions.
• Excellent analytical skills. Simultaneously considers the big-picture and precise details. Process improvement focus.
• Broad knowledge of medical specialties and clinical workflows.
• Mastery of the PerfectServe platform and configuration standards.
• Exceptional customer service skills.
• Approachable and a team player. Effective in teaching and coaching.
• Motivated to advance career and company.
• Ability to work in a fast-paced environment and adapt to change.
• Strong work ethic.

Essential Qualifications

• 1–2+ years as a PerfectServe Specialist
• Meeting role expectations and KPI’s

Beneficial Qualifications

• 2+ years as a PerfectServe Shift Leader
• 2+ years as a PerfectServe Implementation Consultant
• Experience with healthcare technology
• Experience in a process improvement role
• Experience in a call center or professional services environment

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $19.00 to $25.00 per hour, with compensation tailored to your background, strengths, and potential to grow within the team.

The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.

We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.