Support Analyst Engineer

As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity. Provide written and verbal consultation to debug customer related issues. Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department. Document all reported issues, individualized solutions, and product defects in the support call tracking system.

• Bachelor's degree or foreign equivalent in Computer Science or Engineering or related field.
• Fluent English (intermediate-advanced is mandatory)
• Strong troubleshooting and analytical skills Application servers such as WebLogic, Websphere, and JBoss.
• Programming/Support experience with Java.
• Experience using DML language in SQL or MySQL.
• XML, HTML, application servers, and Web services.
• Knowledge of SSL certificates.
• Strong OS knowledge of Windows and Linux.

Benefits:

• Competitive Salary (above average).

• Continuous training on e-learning platform.

• Home Office 100%.

• Major Incidents Health Insurance.

• 10 Vacation days per year from day one.

• Lots of flexibility.

• Laptop for your remote work.

• Full benefits as per Federal & State Law.

Salary: 20,000 - 25,000 MXN monthly.