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Vista Group

Support Agent (No experience required)

Tlalpan , Mexico
full-time

AI overview

Support first-level troubleshooting for cinema software and assist in resolving client issues using SQL while collaborating with a dedicated team.

We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.

Key Responsibilities

  • Investigating and resolving problems that arise with our software at a 1st level
  • Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
  • Using SQL Server and SQL statements to assist with problem solving
  • Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting information

About Vista

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best New Zealand tech companies to work for.

Requirements

Qualifications and experience:

  • Strong client-facing skills
  • Solid task management and understanding of assigned priorities
  • Excellent written and verbal communication skills and excellent command of the English language
  • Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)
  • Interest in the cinema industry
  • Mexico City resident

Benefits

Our people share a passion for technology and cinema, and we have built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.

We have a range of benefits that include:

  • Food coupons
  • All law benefits and better
  • Medical Insurance
  • Hybrid Scheme
  • Is mandatory to have work permit for Mexico

#LI-VISTA

Perks & Benefits Extracted with AI

  • Free Meals & Snacks: Food coupons
  • Health Insurance: Medical Insurance
  • Hybrid working arrangement: Hybrid Scheme
Vista Group

Vista Entertainment Solutions is the world leader in cinema management software with installations in cinemas in 63 countries across all continents and an estimated 37% global market share in the large cinema circuit market. The Vista software product line comprises over 20 integrated and scalable modules that cover cinema operations across three areas; cinema, ‘head office’ and customer facing software. Vista is head-quartered in Auckland, New Zealand and has subsidiaries incorporated in Los Angeles, London and Shanghai. At Vista we love cinema; live it, work it, breathe it - with a mission to enhance the cinema experience for all. We're looking for smart, enthusiastic team players - brave challengers - to join us. Not that it takes much convincing. We will take you on a stimulating journey with a world-leading product. You will work at the pinnacle of development practice and culture and our global offices provide global opportunities. We offer the career paths and care of a growing, established company coupled with the variety, challenges and innovation excitement of a start-up. Come and join the Vista fellowship of exceptional people.

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