Supply Chain Operations Analyst

Proactively manage the relationship and performance of Repair Vendors (depot repair)
including the delivery of transformational improvement within the vendors operations
resulting in a better service for our customers.

• Where appropriate, develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.
• Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these tools
• Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.
• Own and manage the day-to-day Supply Chain related processes ensuring we provide the customer with a seamless claims experience, e.g. resolving client escalations, assisting vendors with unforeseen issues
• Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimized from both a cost and efficiency perspective across all product categories.
• Build a strong working relationship with our customer service, sourcing, and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operations
• Customer-obsessed
• Focus on delivering outcomes
• Strong analytical skills; detail-oriented
• Good collaborative and interpersonal skills; team player
• Growth mindset, keen to develop
• Proactive problem solver, excited by challenges
• Managing 3 rd parties to deliver against set service levels
• Project management and planning
• Experience making sense of large datasets
• Experience identifying and delivering operational efficiency improvements
• Managing operational processes
• Making sense of large datasets
• Identifying and delivering operational efficiency improvements
• Working with international, remote teams

Preferred:

• Power BI or Tableau skills
• PowerAutomate, or other process automation tools
• Insurance or financial services background

•  Fluent in English

Preferred:

• European language skills
• Python, data scraping capability
• Degree level educated
• Knowledge of Excel, SQL, Tableau and API integrations
• Knowledge of Salesforce

• Strategic thinking skills
• Strong collaborative and interpersonal skills
• Able to work independently
• Able to deal with all levels of the organisation
• A team player with a service/business enabler mentality
• Assertive
• Great persuasion skills
• Excellent planning and organising skills
• Strong written and verbal communication skills
• Able to interpret regulations and provide practical context
• Ability to build effective working relationships
• IT literate