Proactively manage the relationship and performance of Repair Vendors (depot repair)
including the delivery of transformational improvement within the vendors operations
resulting in a better service for our customers.
- Where appropriate, develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.
- Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these tools
- Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.
- Own and manage the day-to-day Supply Chain related processes ensuring we provide the customer with a seamless claims experience, e.g. resolving client escalations, assisting vendors with unforeseen issues
- Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimized from both a cost and efficiency perspective across all product categories.
- Build a strong working relationship with our customer service, sourcing, and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operations
- Customer-obsessed
- Focus on delivering outcomes
- Strong analytical skills; detail-oriented
- Good collaborative and interpersonal skills; team player
- Growth mindset, keen to develop
- Proactive problem solver, excited by challenges
- Managing 3 rd parties to deliver against set service levels
- Project management and planning
- Experience making sense of large datasets
- Experience identifying and delivering operational efficiency improvements
- Managing operational processes
- Making sense of large datasets
- Identifying and delivering operational efficiency improvements
- Working with international, remote teams
Preferred:
- Power BI or Tableau skills
- PowerAutomate, or other process automation tools
- Insurance or financial services background
Preferred:
- European language skills
- Python, data scraping capability
- Degree level educated
- Knowledge of Excel, SQL, Tableau and API integrations
- Knowledge of Salesforce
- Strategic thinking skills
- Strong collaborative and interpersonal skills
- Able to work independently
- Able to deal with all levels of the organisation
- A team player with a service/business enabler mentality
- Assertive
- Great persuasion skills
- Excellent planning and organising skills
- Strong written and verbal communication skills
- Able to interpret regulations and provide practical context
- Ability to build effective working relationships
- IT literate
