Supplier Success Professional (Customer Support) - Bilingual Japanese/English

SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. 

This role requires being fully fluent in Japanese and English, both verbally and in writing.

If within a commutable distance to one of our offices, this role would require a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home).  This position starts on January 13, 2026 and 100% attendance is required during the first 8 weeks of training. Due to global training, the hours of training are Tuesday-Saturday 1 am-10 am Sydney time.

Pay rate: $28.12-28.64 AUD/hour

Please note: full working rights in Australia are required without a need for current or future sponsorship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers 
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Ability to resolve complex issues with focus on customer experience 
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS:

• Call center experience is a plus
• Excellent communication skill – both written and orally
• Working PC knowledge, windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills

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