Supplier Success Professional (Customer Support)- Bilingual French/English

TLDR

Provide front-line support to suppliers by resolving inquiries and ensuring a seamless onboarding and service experience across multiple communication channels, while requiring fluency in both French,

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $16.50/hour USD

This position will start on April 7, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide professional support to Avetta customers via phone, email, chat, and other service channels
Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
Support customer billing and subscription inquiries
Collaborate with internal departments to resolve supplier needs and improve service delivery
Participate in outbound campaigns and annual update verifications
Maintain high standards in interaction quality, verification accuracy, and productivity metrics
Regular and predictive attendance

IDEAL QUALIFICATIONS:

Fluency in French and English required.
Prior experience in customer service or call center environments preferred
Strong written and verbal communication skills
Proficiency with PC applications and CRM systems (Salesforce preferred)
High attention to detail, adaptability, and self-motivation
Demonstrated ability to learn and apply new systems and processes
Familiarity with compliance documentation and supplier onboarding is a plus
High tolerance for stress and ability to manage multiple priorities
Fluency in verbal & written communication for additional language as required by posting and business need