About This Team and Role

This leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will be a self-starter who independently and successfully manages turn times and service levels with ever-changing customer business needs. The candidate must place great emphasis on high quality work paired with efficient production while also placing an emphasis on sustainable employee engagement. This position will report to the Operations Manager within Verra Mobility’s Commercial Services division.

What You’ll Do

Leads a team of non-exempt employees; selection and hiring, providing work guidance, motivating, coaching, constructive feedback and informal and formal performance reviews
Manages day-to-day business operations by monitoring incoming volumes to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
Responsible for maintaining operational performance goals and monitoring KPIs
Proactively research and analyze complex data to identify and resolve issues, make process improvement recommendations, and implement and monitor solutions.
Increase process maturity by documenting business and operational processes for utilization in training and day-to-day work activities
Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
Perform other duties as assigned.

What we're looking for

Bachelor’s degree or equivalent work experience.
At least two years of leadership experience in influencing others to measurable outcomes
Ability to develop and successfully engage with employees
Experience working with both internal and external customers preferred
Strong analytical, problem solving, and decision-making skills
Comfortable working in a fast paced, highly changing environment
Ability to maintain professionalism and to work well with others
Exceptional relationship building skills, both internal and external
Strong verbal and written communication skills
Quality driven with a strong attention to detail
Ability to prioritize, multi-task and meet all assigned deadlines
Strong computer skills using Microsoft Office (Especially Excel)
General SQL knowledge

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Supervisor, Site Operations

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