Position Summary
This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to coordinating and managing workflow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.
II. Position Duties/Responsibilities
Primary Responsibilities:
- Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
- Ensure the shop produces high quality, efficient repairs and customer service
- Assist with reviewing and analyzing shop service operations such as work-quality, efficiency, and shop expenses
- Supervise, coach, train, discipline, and lead assigned shop staff
- Investigate and follow up on service-related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
- Monitor and comply with all safety policies, procedures, and guidelines as they pertain to staff and customers within the shop and/or relative location
- Ensure all facilities and equipment are in safe operating condition
- Assist in the trouble shooting and repair of equipment, promoting and supporting the timely repair of equipment
- Perform other duties as required
Required:
- High School Diploma or GED
- Minimum of 3 years of experience with diesel equipment
- Minimum of 1 year of experience supervising or leading staff
Preferred
- Associates degree in related technical field
- 5 years or more of experience with diesel equipment
- 3 years or more of experience in supervising staff
- Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent customer service skills
- Good leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
- Excellent communication skills—verbal and written—with people at all levels of the company
- Excellent analytical skills, including the ability to interpret and apply policies, procedures, and guidelines, as well as developing and managing projects that require this skill set
- Ability to work in a fast-paced, high-pressure, deadline driven environment
- Good multitasking abilities, detail-oriented and self-motivated
- Good interpersonal skills and ability to manage conflict in a win/win style
- Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
- Strong computer skills experience with Microsoft Office (Outlook, Word, Excel), and the ability to learn MacAllister systems/databases/platforms
- Absolute ability to keep both business and personal information confidential
- Physical Requirements of Position:
- Occasional non-confined sitting (able to move about at will.)
- Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination
- Occasional repeated bending, crouching, stretching, or crawling
- Frequent communication other individuals. Must be able to able to exchange accurate information when speaking with customers, coworkers, and vendors.
- Frequent use of vision requiring minimum visual activity. Must be able to identify and distinguish colors and when using electronic and mechanical devices; may be required to operate a vehicle at various times.
