Position Summary
This position oversees daily yard and trucking operations to ensure safe, efficient, and accurate workflow. This role manages shipping and receiving documentation, verifies equipment quality and readiness, and serves as the primary liaison between the yard, sales, and service teams. The supervisor supports equipment maintenance needs, ensures telematics are properly installed and monitored, and maintains delivery trucks to legal and company standards. This position provides day to day oversight of all operational activities outside of sales and service to keep the branch running smoothly.
Position Duties/Responsibilities
- Oversee yard operations- Completing shipping and receiving documents with 100% accuracy
- Acts as a quality control agent ensuring Serial #, hours, fuel levels and any other needed information is accurate.
- Acts as primary contact between the sales counter and yard office.
- Works with service supervisor on any mechanical deficiencies
- Oversees trucking operations- ensuring delivery trucks are well kept and stocked appropriately- legal requirements are upheld.
- Works with service supervisor to ensure that telematics are installed on all appropriate equipment.
- Monitors telematics and reports on any negative reports. Communicating with sales or service depending on the situation
- Provides daily oversite on any activity that doesn’t fall under sales or service responsibilities.
Supervisory Responsibilities:
- Typically responsible for leading, coordinating, and monitoring the work of others who perform the same type of work as this job. Lead responsibilities typically include training, checking the same type of work of others, and ensuring supplies and materials are available.
Position Requirements
Required:
- High School Diploma
- 2+ Years of supervisory experience
- 5+ years of technical/mechanical professional experience
- Valid Drivers License
Preferred:
- 3+ years of experience with caterpillar equipment and technology
- Previous professional experience with DOT rules/regulations
- 5+ years of supervisory experience
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Excellent customer service skills with a solid understanding of price, quality and turnaround; practicing and maintaining mutual expectations with customers on all three
- Strong leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
- Strong multitasking abilities, detail-oriented and self-motivated
- Strong interpersonal skills and ability to manage conflict in a win/win style
- Excellent communication skills, including – verbal, written and listening skills
- Excellent self-motivation and organizational skills
- Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
- Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister Cat systems
- Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
- Ability to work in a fast-paced, high-pressure, deadline driven environment.
Other Requirements of Position
- Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications.
- Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies
- If an error is made while in this position, it will require moderate effort to identify the error and can create a moderate impact on the company financially
- Typically responsible for leading, coordinating, and monitoring the work of others who perform the same or related types of work as this job. Lead responsibilities typically include training, checking the work of others and ensuring supplies and materials are available.
- Frequently communicates with coworkers, management, and customers.
- Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.
The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
