Supervisor, Field Services – East Peoria, IL

Join a team named a “Great Place to Work” four years in a row!

At DYOPATH, we believe work should be meaningful, empowering, and fun. Our award-winning culture is built on collaboration, innovation, and respect. We’re looking for a passionate and driven Supervisor of Field Services to help us deliver exceptional technical support and lead a high-performing team.

What You’ll Do as a Supervisor of Field Services

As a Supervisor of Field Services, you’ll be the frontline leader for our field support technicians and service desk analysts. You’ll manage daily operations, coach your team, and ensure our global industrial clients receive top-tier technical service. You’ll work closely with the Manager of Programs to align team performance with organizational goals.

Your leadership will directly impact client satisfaction, technician development, and operational excellence.

Responsibilities

Lead and mentor a team of field service technicians and service desk analysts
Manage scheduling, dispatching, and workload balancing for on-site support
Monitor and enforce service level agreements (SLAs)
Provide coaching, training, and performance feedback to team members
Collaborate with internal teams to resolve escalated technical issues
Maintain documentation, policies, and procedures for field services
Track and report on team performance metrics
Support budget planning and procurement for field service tools and resources

What You Bring

5+ years of technical support experience, preferably in a service desk or field services environment
2+ years in a leadership or supervisory role
Strong troubleshooting skills across hardware, software, and networking
Excellent communication and interpersonal skills
Familiarity with ITSM platforms like ServiceNow or BMC Helix
Knowledge of ITIL or similar service management frameworks
Ability to lead in a fast-paced, client-focused environment

Why DYOPATH?

We don’t just offer jobs—we offer careers with purpose. As a Supervisor of Field Services, you’ll be part of a team that values growth, creativity, and balance.

Here’s what we offer:

Medical, Dental, Vision, Life & Disability Insurance
FSA & HSA options
Employee Assistance & Wellness Programs
401(k) with company match
Paid holidays and vacation time
Learning & development programs
Pet insurance and referral bonuses
Career advancement opportunities

Details

Location: East Peoria, IL
Compensation: Up to $50,000 annually (DOE)
Role Type: Full-time, onsite
Core Business Hours (Monday – Friday)

Ready to Lead?

If you’re ready to take the next step in your career and make a real impact, apply today to become our next Supervisor of Field Services. We’re excited to meet you!

DYOPATH is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Supervisor, Field Services

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