Supervisor, DSap

What's the Short Version?

The Supervisor, DSaP is responsible for leading the System Administration team for SanMar's Distribution technology solutions, driving improvements in application and system sustainability for efficient, cost-effective DC Operations. Working directly with key stakeholders across SanMar's business areas, this position leads continuous improvement through technology-based projects and the related development lifecycle, Tier 3 support, and stewardship of system-based solutions.

What Will You Be Doing?

• Responsible for leading the daily operations of a team of System Administrators who support Distribution Systems and Processes (DSaP).
• Assist IT leadership in developing the teams’ project portfolio ensuring timely delivery and successful implementation.
• Confidently communicate with stakeholders including leadership, project managers, warehouse management, and end users regarding project status, maintenance notifications, system audits, incident root cause and resolution, and other questions/concerns as they arise.
• Drive a regular cadence for operating system and software upgrades for system stability, vendor compliance, and performance.
• Assist in the coordination, scheduling, and resource allocation needed for software and hardware upgrades.
• Coordinate warehouse hardware device refreshes and firmware updates for RF Guns, handhelds, voice devices, printers and other warehouse peripherals providing schedule and resources.
• Provide delivery of application features and enhancement to improve distribution performance, throughput, and quality.
• Provide primary Tier 3 support to monitor system administration work queues, provide off-hours support either remotely or onsite as needed, and escalate to other technical resources as appropriate.
• Work closely with IT, DC staff, and 3rd party vendors to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
• Work directly with vendors to research new applications to support warehouse operations, distribution applications and hardware.
• Recommend and advocate for new technologies to support business needs, stability and performance.
• Conduct onsite hands-on guidance and support for floor level implementations, enhancements, and issue resolution as needed.
• Create and promote quality documentation of distribution systems, tools, policies and procedures for the system administration team and other support staff.
• Coordinate and assist with internal and external audits.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Bachelor's Degree in computer science, supply chain, or five years equivalent experience
• 4-6 years of experience operating and supporting applications
• 1-3 years of leadership or progressively responsible experience in application administration
• Solid subject matter expertise on the functional use of distribution applications: WMS, parcel management, label generation tools, RF scanners, voice equipment, and conveyance hardware/software systems.
• Working knowledge of Windows Server administration.
• Knowledge of integration, middleware, and/or messaging topologies.
• Understanding of network technologies such as load balancing, network/socket communication
• Experience working with on-premise and cloud solutions.
• Experience building highly available systems and disaster recovery solutions.
• Knowledge of database systems and T-SQL is required.
• Understanding of message queueing and structured data formats including XML and JSON is desired.
• Experience with PowerShell scripting preferred.
• Excellent verbal and written communication skills.
• Demonstrated ability and flexibility to quickly, and constructively, adapt to change and ambiguity in the work environment.
• Ability to travel when needed, maximum = 50% or less

What's Our Offer?

Salary Range: You`ll earn between $98,000 - $135,000 annually, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.

Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Hybrid: SanMar's Eastpointe office is located in Issaquah, WA in the Seattle metropolitan area. Employees are required to work in our offices Tuesday through Thursday each week and additional days may be added based on business needs. Our standard working hours are 8:00-5:00 PST. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions. Quarterly travel may be required.