Supervisor de Back Office - Turno Nocturno

Ciudad Juárez , Mexico
full-time

AI overview

Oversee daily operations of back office functions, manage a skilled team, and drive performance improvements while ensuring quality standards are met.

Join DATAMARK, Inc. as a Back Office Supervisor and become a pivotal part of our dynamic team! In this vital role, you will oversee the daily operations of our back office functions, ensuring that everything runs smoothly and efficiently. With your leadership, you will manage a team of skilled associates, driving their performance to meet organizational goals and enhance service delivery.

Your duties will include supervising mailroom activities, monitoring workflows, resolving issues, and ensuring adherence to quality standards. As a Back Office Supervisor, you will also identify areas for process improvement and implement solutions that enhance operational efficiency.

We offer a collaborative work environment and a chance to grow your skills while contributing to the success of our clients and the company. If you are a proactive leader with a passion for excellence, we invite you to apply!

Requirements

Qualifications:

  • Educational Background: High School Diploma or equivalent; Bachelor’s degree preferred.
  • Experience: Minimum 3 years of experience in back office or operational roles.
  • Supervisory Experience: At least 1 year in a supervisory or leadership role.
  • Skills: Strong communication, leadership, and interpersonal skills.
  • Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Attention to Detail: Ability to maintain accuracy while managing multiple tasks.
  • Problem-Solving: Strong analytical and problem-solving skills to address operational challenges.

Benefits

  • Law Benfits
  • Cafeteria
  • Transportaation

DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.

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