Summer Support Intern (Remote)

Summer Support Intern

**Please note, this is an internship running though Summer 2026 only.

Location: Remote (Must be able to work CST hours)

What you'll do: 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Responsibilities  

●    Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
●    Assisting clients across multiple products
●    Working with Product and Development teams to help improve the product and deliver solutions to clients
●    Documenting frequently asked questions and preparing knowledge-based content

What you'll bring: 

• Outstanding written and verbal communication skills
• Strong multitasking and organizational skills
• Proven proficiency in problem solving
• High EQ and empathy
• Curiosity and a passion for learning
• High capacity/not easily overwhelmed
• Comfortable following standardized processes
• Portray high level of professionalism and confidence to clients
• Technology proficient

Preferred:

• Experience with customer support teams and processes
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk

Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

What Drives Us: 

At Togetherwork, we exist to help community-driven organizations grow and thrive by creating better experiences for the people they serve. As part of our team, you will contribute to our TW28 vision by living our core values: 

• Obsess over our customers 

• Own it. Together 

• Move fast with purpose 

These values guide how we work, support one another, and build a strong, connected culture—both globally and here in Austin. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $18/hr

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.