Gain hands-on experience in a high-growth fintech environment by contributing to Customer Success operations and process improvements within a dynamic team.
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
We are seeking an enthusiastic and motivated Intern to join our dynamic team at FreedomPay. This internship will provide you with hands-on experience in the payments technology industry, helping to develop and enhance innovative solutions. The ideal candidate is a proactive problem-solver with a passion for technology and a keen interest in the fintech space.
Internship Overview
FreedomPay is seeking a Customer Success Intern to join our Customer Success team for the summer. This paid internship offers hands-on experience supporting the internal operations, processes, and systems that enable our Customer Success organization to scale and operate efficiently. This role is focused on internal support, documentation, reporting, and process improvement. The intern will work onsite four days per week and be fully embedded with the Customer Success team, contributing to meaningful, real business initiatives.
Job Responsibilities
Support internal Customer Success operations through data cleanup, organization, and reporting
Assist with maintaining and improving internal tools, trackers, and dashboards
Help document and streamline internal processes, workflows, and standard operating procedures
Analyze trends in internal requests, tickets, or workflows and summarize insights for the team
Create internal templates, checklists, and quick-reference guides to reduce team inefficiencies
Participate in team meetings and collaborate with cross-functional partners such as Support and Operations
Take ownership of assigned projects and deliver clear, well-documented outcomes
Other tasks as assigned
Qualifications
Currently pursuing a bachelor’s degree in Business, Operations, Information Systems, Communications, or a related field
Strong attention to detail and organizational skills
Comfortable working with spreadsheets, documentation, and basic data analysis
Ability to follow defined processes while identifying opportunities for improvement
Strong written communication skills
Curious, proactive, and eager to learn in a fast-paced, team-oriented environment
Interest in Customer Success, SaaS, fintech, or technology operations
Ability to work onsite four days per week in Philadelphia
